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Administrative
Bill and Account Collector
Cincinnati, OH

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Now viewing: Collections Specialist (B2B)
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Robert Half

Collections Specialist (B2B)

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Job Description

Our client is seeking an experienced and motivated Collections Specialist to join their finance team. This individual will be responsible for managing overdue accounts, driving collection efforts, and helping improve cash flow while maintaining strong customer relationships. The ideal candidate will bring a strategic approach to collections, strong communication and negotiation skills, and the ability to work effectively in a fast-paced environment.

Key ResponsibilitiesManage collection efforts for past-due accounts using account-specific strategies designed to maximize recovery.

Serve as the primary point of contact for customers with delinquent balances, maintaining professionalism and a customer-focused approach.

Review aging reports and account history to identify priority accounts and develop targeted follow-up plans.

Negotiate payment arrangements, settlements, and repayment plans in accordance with company guidelines.

Investigate and resolve billing issues, account disputes, and payment discrepancies in a timely manner.

Maintain accurate records of all collection activity, customer communication, and account updates within internal systems.

Monitor account status and escalate high-risk or unresolved delinquencies as appropriate.

Ensure all collection activities are conducted in compliance with applicable laws, regulations, and company policies.

Prepare reports related to collection activity, account aging, and recovery trends.

Identify and recommend process improvements to support stronger collection outcomes and operational efficiency.