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Full Job Description Job Title:

Adjustment Analyst I Reports to: Director of Credit Under direction of the Director of Credit and Credit Managers, has responsibility for all research, investigation and resolution for returns, charge backs & deduction issues for an assigned group of customers.

Essential Duties and Responsibilities:

Issue and distribute Return Authorizations (RA) following company policy
Investigate and resolve all chargebacks and deductions. Work with customer, sales team or other Weyco Group personnel as needed.
In response to returns, chargebacks or deductions, issue appropriate credit memos
Research and resolve all customer refusals
Investigate and resolve all price discrepancies
Investigate all shortages for validity. Trace shipments and provide POD's as needed
Help resolve customer (inside and outside) concerns/inquiries by performing investigation and communicating those findings. These could involve problems with items such as invoices, shipping issues or product problems/resolutions
Research all freight claims for shipping issues
Print invoice copies as needed
Match appropriate paperwork to prepare for documentation input and filing
Work with reports as needed
Perform other duties as assigned Education and/or

Experience:

Experience in deduction management required.

Credit or customer service preferred, but not required

Other Skills and Abilities:

Customer focused
Patience when dealing with internal and external customers
Ability to remain flexible to changing work priorities and work load
Able to take direction
Detail oriented
Multi-tasker with strong organizational skills
Strong communication skills in multiple mediums
Able to work in a fast paced, team-oriented environment Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k).

Candidates should send resume and salary requirements to: Weyco Group, Inc. 333 W. Estabrook Blvd Glendale, WI 53212

Attn:

Human Resources E-mail:

Fax:

414-908-1602

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Work Location:

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Adjustment Analyst I