Find & Apply For Billing Clerk / Specialist Jobs in Norcross, Georgia

Billings Specialist M Wireless - Must be Fluent in Spanish and English Norcross, GA Job Details Full-time $18 - $20 an hour 1 day ago Benefits Paid time off Paid sick time Qualifications Spanish Customer communication Teamwork English Math Attention to detail Full Job Description Company Overview At M Wireless ATL, we are passionate about making the latest smart devices accessible through flexible and affordable payment plans. Our energetic team thrives on a winning attitude, continuous personal growth, and a shared drive to expand our business. We foster a friendly, no-drama environment focused on innovative service and staying ahead of tech trends. Job Summary We are seeking a detail-oriented and proactive Billings Specialist to join our dynamic team. In this role, you will manage the billing processes, ensure accurate account reconciliation, and support our revenue cycle management efforts. Your expertise in financial software, accounting systems, and client communication will be vital in maintaining seamless billing operations and delivering exceptional customer service.

Responsibilities:

PURPOSE OF THE POSITION

The purpose of the Billing Specialist is to ensure all customer payments are processed on time, reduce missed payments or defaults, and maintain accurate and organized billing records — keeping the company's cash flow strong and customers informed about their obligations.

DUTIES AND FUNCTIONS

Payment Processing Record and apply all customer payments accurately and immediately. Ensure correct tracking of payment types. Payment Reminders Send reminders through SMS, email, or calls before payment due dates. Follow up immediately on missed or late payments. Account Status Checks Review customer history daily to confirm balances are correct. Handle and fix payment discrepancies promptly. Default Rate Reduction Identify at-risk accounts and contact customers early. Offer simple solutions or payment plans to help them stay current. Collections Support Perform initial follow-up on delinquent accounts. Escalate unresolved cases to management or collections as needed. Customer Support Provide fast, friendly help for billing questions or payment issues. Help customers set up automatic payments and explain billing policies clearly. System Maintenance Keep billing software data accurate and up to date. Ensure customer contact info, payment history, and contracts are correct. Reporting Create weekly and monthly billing reports showing totals collected, defaults, and overdue accounts. Suggest improvements to billing processes and customer communication. Cross-Department Coordination Work closely with Sales, Finance, and Customer Service to ensure smooth operations. Provide needed data for audits or management reviews.

COMMUNICATION LINES

Receives From:

Customers (payments, inquiries),

Sales Team, Customer Service, Finance Department Sends To:

CFO /

Operations Manager, Finance Officer, Customer Service Reports To:

CFO / Store Manager or

CEO 8. KEY TRAITS FOR SUCCESS

High attention to detail with numbers and data. Professional and calm during difficult conversations. Reliable and organized with daily tasks. Consistent communication and follow-through with customers. Focused on solutions and helping customers succeed in their payment plans.

OVERALL SUMMARY

The Billing Specialist keeps M Wireless financially healthy by ensuring all customer payments are handled smoothly and accurately.

This post helps customers stay on track with their Flex plans, reduces defaults, and builds trust through clear communication and care.

The Billing Specialist's accuracy, follow-up, and professionalism directly protect and strengthen the company's cash flow. Mark this Accurate billing records and updated Flex account statuses. Customers reminded of payment dates and assisted with questions. Defaulting accounts contacted, handled, and brought current or returned devices. Clear communication and coordination with Finance, Sales, and Customer Service. Reports showing income collected, overdue accounts, and payment trends. Well-maintained billing system with correct customer data. Positive customer experiences and satisfaction with billing support.

Qualifications:

Strong attention to detail with excellent analysis skills for account reconciliation and technical accounting tasks Effective Spanish and English communication skills for client interactions and team collaboration Ability to handle multiple priorities efficiently while demonstrating strong math skills and understanding of revenue cycle management Join us at M Wireless ATL where your expertise will help us deliver exceptional service while growing your career in a vibrant environment dedicated to innovation and success!

Pay:

$18.00 - $20.00 per hour

Benefits:

Paid sick time Paid time off

Work Location:

In person