Find & Apply For Billing Clerk / Specialist Jobs in Lisle, Illinois

Dental Implant Collections and Billing Specialist Power Dental Studio Lisle, IL Job Details Full-time $55,000 - $75,000 a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Professional development assistance Life insurance Referral program Retirement plan Qualifications Teamwork Active listening Interpersonal skills Analysis skills Attention to detail Full Job Description Job Summary At Power Dental Studio we are seeking a dynamic and detail-oriented Dental Implant Collections and Billing Specialist to join our innovative and collaborative team. This role manages the complex financial collection processes specifically tied to dental implant procedures in a dental laboratory. Your energetic, professional, knowledgeable approach will foster positive relationships, produce accurate billing statements and assist with collections, all while delivering exceptional customer service. It is an exciting opportunity to contribute to the growth and scaling of our lab, while advancing your career in a fast-paced, supportive environment. Details of the

Role Account Monitoring & Investigation:

Identify overdue accounts, research past data, and determine reasons for non-payment.

Client Communication:

Contact clients via phone, email, or mail to discuss delinquent accounts.

Negotiation:

Persuade clients to pay and set up realistic payment plans or settlements.

Issue Resolution:

Address and resolve customer billing disputes, credit issues, and payment discrepancies.

Invoicing:

Produce client invoices timely and accurately.

Payment Processing:

Handle incoming payments and refunds accurately.

Record Keeping:

Update account statuses, document all collection efforts, and maintain detailed records.

Reporting:

Prepare reports on collection activities, accounts receivable status, and progress towards targets. Recover funds efficiently while maintaining positive client relationships. Ensure compliance with all relevant financial regulations. Support company cash flow and reduce delinquency. Answers inbound customer service calls; transfer to appropriate parties if necessary. Use active listening to identify customer needs, concerns, and complaints. Employ problem-solving skills to find good solutions and answer customer needs. Build on existing customer and client relationships to create a culture and expectation of trust and reliability at the Company. Use de-escalation techniques on phone calls with clients and customers. Act as an active participant in training and learning opportunities within the company. Utilize internal software, databases, scripts, and work tools responsibly and appropriate to the needs of each call for proper service and record keepings. Help with the monitoring of Slack feeds from the customer service side and ensures there are timely responses from the clinical team to the clients. Overseeing invoicing of all cases within the laboratory. Process payments for customers. Display strong sense of teamwork and collaboration. Ability to learn and see the big picture. Maintain confidentiality with all Company-related information. Possess excellent verbal and written communication skills and problem-solving abilities to handle complex situations effectively. Demonstrate positive attitude and maintain professional, courteous decorum at all times. Display professional, courteous manner. Provide excellent Customer service to internal and external clients consistently. Demonstrate timely and well executed problem resolution. Demonstrate flexibility to provide support in other department areas as needed. Demonstrate adaptability in response to changing needs and priorities that provides assistance in other customer support areas as needed. Demonstrate the ability to meet basic job requirements and carry out basic job functions. Strong communication, negotiation, and problem-solving skills. Knowledge of debt collection laws (like the FDCPA) and billing procedures. Ability to work under stress and meet targets. Handle any additional tasks assigned by the Manager as needed and/or required. Experience Proficiency with MS Office and Magic Touch. Technical knowledge of implants, All-On-Fours, Full Arch and the digital workflow required. Strong knowledge of technical dental terminology and familiarity with dental procedures is advantageous, especially digital full arch using photogrammetry. Demonstrated excellence in customer service with active listening and effective communication skills. Previous experience in a dental lab environment is highly preferred. Proficiency in computer skills including data entry, troubleshooting software applications, and navigating digital platforms. Experience with phone etiquette and remote support tools to deliver professional assistance. Proven analysis skills to assess client needs quickly and provide tailored solutions for optimal outcomes.

And Offering:

Competitive pay Medical, dental, vision, life insurance, short and long term disability, accident and critical illness coverages 401(k) Paid time off Paid holidays Questions can be directed to Peg Rey, Director, 630-308-8663. Join our world class team and apply today!

Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person