Find & Apply For Collections Manager Jobs in Shoreview, Minnesota

3rd Party Commercial Collector Dedicated Financial

GBC - 4.1

Shoreview, MN Job Details Full-time $24 - $27 an hour 23 hours ago Benefits Paid training Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off On-the-job training Parental leave Employee assistance program Vision insurance 401(k) matching Volunteer time off Opportunities for advancement Flexible schedule Life insurance Referral program Retirement plan Paid sick time Qualifications Team development Schedule management Mentoring Management reporting Debt collection negotiation Leadership Collections account management Time management

Full Job Description Company Info:

Dedicated Financial GBC is a for profit, faith-based commercial finance portfolio servicing company founded in 2015. We are dedicated to using our business as a force for good. Each line of our business supports a non-profit with a focus on hunger, safety, and freedom. We believe in prioritizing people over profit and give our team the opportunity to make a significant impact in the world.

Position Summary:

The 3rd Party Lead role is a working leadership role within the 3rd Party team, reporting to a Collection Manager. This role is expected to balance their own collection route and performance while participating in team development and management. A 3rd Party Lead supports the Collection Managers by reinforcing collection best practices, coaching collectors, driving team performance through production results and modeling organizational standards for excellence. This role offers high-performing collectors the ability to assist others in their success and develop leadership skills for future growth opportunities.

Key Responsibilities:

• Maintain a monthly collection total of $100,000.00 or greater.
• Lead by example through accountability, production, and celebrating team achievements.
• Handle escalated collection calls and coach collectors on best practices for negotiating with professionalism.
• Review call audits and provide feedback to collectors, reinforcing company standards.
• Assist Collection Managers with collector development activities.
• Support team initiatives, recognitions programs, and performance improvement efforts.
• Maintain KPI reporting and performance metrics alongside Collection Managers.
• Escalate any performance, compliance, or culture concerns through appropriate channels.
• Other duties as assigned.

Key Competencies:

• Leading by

Example:

Ability to coach, mentor and support collectors' growth by setting an example for performance and professionalism. Ability to promote accountability, celebrate team success, and influence excellence in other collectors.

Communication:

As Lead, you will be required to effectively communicate with your manager and 3rd party team members. This communication can involve positive and perceived negative feedback and being able to offer that feedback clearly and respectfully is vital.

Collection Knowledge:

This role will require a strong understanding of Commercial Collections, specifically negotiation strategy and account management.

Requirements:

• 2+ Years of Collections experience
• Strong understanding of collection practices, policies, and procedures
• Strong Organizational and Time-Management skills
• Strong Interpersonal, Problem Solving, and Leadership skills

Benefits:

Medical, dental and vision insurance; complimentary group life insurance and short-term disability; retirement plan with up to 7% match; gym and mental health copay reimbursement; complimentary family chiropractic; Financial Peace University tuition reimbursement; volunteer time off; paid time off; paid birthday time off; Dedicated to Serve events and employee activities. Social and Environmental Impact Dedicated is proud to sponsor several Non-Profit Organizations ("NPOs") through the revenue generated by our team as well as the efforts of our entire workforce. At Dedicated, we believe business has the greatest opportunity to change the world and we're taking the steps to prove it. Some of the NPOs we partner with include: Feed My Starving Children, Restavek Freedom, Cookies for Kids Cancer, Folds of Honor, Small Sums, Cradle of Hope, American Gold Star Mothers, createMPLS, Healing Haiti, and Love Life Now. For more information about our mission or the mission of some of the NPOs we support, visit: https://www.dedicatedgbc.com/mission Dedicated Financial GBC is an equal opportunity employer.

Job Type:

Full-time Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid sick time Paid time off Paid training Parental leave Referral program Retirement plan Vision insurance Application Question(s): Can you please briefly describe your work experience and how it relates to our posted role? Ability to

Commute:

Shoreview, MN 55126 (Required) Ability to

Relocate:

Shoreview, MN 55126: Relocate before starting work (Required)

Work Location:

In person