Find & Apply For Collections Manager Jobs in Greensboro, North Carolina

Delinquent Collections Supervisor City of Greensboro, NC - 4.0 Greensboro, NC Job Details Full-time $50,095 - $89,644 a year 19 hours ago Qualifications Microsoft Word Customer communication Microsoft Excel Loan collections High school diploma or GED Collections account management Full Job Description Welcome to the City of Greensboro. As an employer of choice, the City of Greensboro is committed to providing our employees with meaningful careers, competitive benefits, wellness resources, and programs designed to support their professional and personal well-being. Discover what it's like to build your career with the City and learn more about the many benefits of being a City employee. Click Here to explore life at the City of Greensboro. Description Lead With Purpose — Protect Public Resources and Strengthen Greensboro's Collections The City of Greensboro is seeking a knowledgeable, detail-oriented, and confident Delinquent Collections Supervisor to lead the Assessment and Delinquent Account Sections within the Collections Division. This position combines team leadership, financial operations, legal processes, and customer service to help ensure delinquent accounts are accurately managed and appropriate collection efforts are pursued. The successful candidate will be comfortable navigating complex regulations, resolving difficult customer concerns, and managing multiple priorities in a fast-paced environment. About the

City:

The City of Greensboro is committed to responsible stewardship of public resources and providing professional, responsive service to the community. The Collections Division plays an important role in maintaining accurate accounts, supporting revenue collection, and ensuring delinquent obligations are addressed consistently and in accordance with applicable laws and City requirements.

Compensation and Benefits:

Estimated Hiring Salary Range :

$50,095.00 - $65,915.00

Full Salary Range :

$50,095.00 - $89,644.00

Annually Benefits :

The City of Greensboro offers an outstanding benefits package that supports your well-being. Learn more

Here Work Schedule:

Monday-Friday 8:00 am - 5:00 pm

Why You'll Love Working With Us:

Lead a

Team:

Supervise and develop staff while creating an environment focused on accountability, accuracy, and excellent service.

Protect Public Resources:

Help ensure delinquent accounts are accurately managed and appropriate collection actions are taken. Work at the

Intersection of Finance and Law:

Apply knowledge of collection practices, bankruptcy, foreclosure, public records, and applicable laws. Make a

Difference Through Service:

Resolve complex customer concerns while balancing empathy, professionalism, and the City's responsibilities. Take on

Meaningful Challenges:

Manage sensitive matters requiring sound judgment, attention to detail, and the ability to adapt to changing priorities. About the

Role:

As a Delinquent Collections Supervisor , you will: Manage, supervise, and perform work activities for the Assessment and Delinquent Account Sections within the Collections Division. Supervise staff, including conducting evaluations, approving leave, assigning work, and developing work schedules. Oversee billing, collection activities, and account reconciliations related to assessments, parking tickets, and other delinquent accounts. Maintain and oversee bankruptcy claim filings and foreclosure proceedings . File civil claims for delinquent accounts and represent the City in court to obtain judgments and testify when necessary. Review and pursue appropriate collection actions while ensuring processes comply with applicable laws, regulations, and City policies. Maintain accurate records and documentation related to collections, legal proceedings, and delinquent accounts. Provide professional customer service through frequent interaction with the public. Address and resolve citizen conflicts and effectively manage escalated calls involving irate or dissatisfied customers. Communicate clearly and professionally through both verbal and written communication. Apply knowledge of the City of Greensboro Code of Ordinances, Public Records Law, Bankruptcy Code, North Carolina General Statutes, Fair Labor Standards Act (FLSA), Family and Medical Leave Act (FMLA) , and other applicable laws governing debt collection and personnel administration. Exercise sound judgment when identifying and pursuing debtors while maintaining appropriate legal and procedural requirements. Manage multiple priorities and adapt work assignments as needs, deadlines, and circumstances change. Work quickly and efficiently in a fast-paced and sometimes stressful environment while maintaining accuracy and attention to detail. Support effective personnel administration and ensure staff responsibilities are carried out consistently and efficiently. Ability to communicate well and resolve citizen issues. Call to

Action:

Bring your leadership, financial expertise, legal knowledge, and commitment to public service to the City of Greensboro. If you're ready to lead a team, navigate complex collections matters, and help protect the City's public resources while delivering professional customer service, we invite you to apply for the Delinquent Collections Supervisor position. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

Qualifications Minimum Qualifications:

High School diploma/GED 4+ years of delinquent collections experience or related field 2+ years of Microsoft Word and Excel experience (a test assessment will be given )

Preferred Qualifications:

1+ years of recent supervisory experience or completion of a City of Greensboro Leadership Course(s) 1+ years of Infor experience Experience with North Carolina Debt Set Off Experience with City Code of Ordinances, Federal Bankruptcy Laws, Public Records Law, NC Collection Laws/Regulations, NC State Statutes, FLSA, FMLA, and other laws that govern the identification and pursuit of debtors. Management and administration of personnel experience