Find & Apply For Collections Manager Jobs in Albuquerque, New Mexico

Manager, Meter Reading and Collections PNM (PNMR) - 3.5 Albuquerque, NM Job Details Full-time $1 an hour 10 hours ago Qualifications Customer communication Full Job Description

POSTING DEADLINE

This position is posted until 9/24/2026

DEPARTMENT Department:

:

Metro ABQ Meter Reading Hiring Manager:

Ryan Saiz-Buchannan

JOB DESCRIPTION

Manager, Meter Reading and Collections Salary Grade:

G04 Minimum Midpoint Maximum $110,004 - $148,506 - $187,007

SUMMARY:

Directs and manages state-wide customer service functions, including: new service, meter reading, credit and collections, customer service walk-in centers, cashiering, and employee performance. Manages all escalation issues and responds to difficult customer inquiries. Creates and executes the vision, strategic goals, and expectations of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages resources, maintains customer service infrastructure, and provides supervision Manages service levels, scheduling, and turnover Ensures the productivity and accuracy of meter readers Ensures field collections are worked in a satisfactory manner and the correct posting of transactions Oversees the scheduling and training of meter readers and field collectors Directs support services and handles difficult service inquiries Develops and implements overall marketing goals and objectives of the department; assists with marketing programs and initiatives to support small commercial customers Develops, deploys, and manages meter reading and collection technologies and responses Manages union and non union labor relations issues within area of responsibility Communicates with the Regulatory and Legal Departments regarding rule compliance Implements, supports, and monitors the company¿s loss control and safety policies to ensure employee awareness and a safe work environment Prepares the department budget, ensures budget targets are met, and makes all department financial decisions Maintains credibility and provides leadership to the community through involvement in civic and social organizations and interaction with city, county, state, and tribal government officials Represents the company in professional organizations with other utilities

COMPETENCIES

In depth knowledge of customer service functions in area of responsibility Extensive knowledge of the NMPRC, regulations, policies, and procedures Understanding of the company's loss control and safety programs including DOT, CQ, and OSHA standards Operational understanding of the various rate tariffs associated with customer categories Ability to manage and lead employees in a production environment Ability to interpret and apply the union contract where applicable Ability to administer quality assurance programs Ability to prepare and manage budgets Strong analytical and conflict resolution skills Proficient planning and time management skills Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency

QUALIFICATIONS MINIMUM EDUCATION AND/OR EXPERIENCE

Bachelors degree from a four-year college or university, preferably in business administration, accounting, management, or finance, with seven to nine years of related experience, to include two years of management experience, or equivalent combination of education and/or experience related to the discipline. Masters degree is preferred.

SUPERVISORY RESPONSIBILITIES

Leads a team of meter reading and field collection professionals to efficiently deliver quality service to customers. Hires, trains, develops, evaluates, rewards, and terminates employees. Designs, organizes, prioritizes, schedules, and leads work assignments. Mentors supervisors within the department. Ensures that all performance plans are completed in timely, equitably, and fairly.

COMMUNICATION SKILLS

Ability to read, analyze, write, and interpret documents, including: safety rules, operating procedures, instructions, general business periodicals, professional journals, technical procedures, governmental regulations, and correspondence Ability to speak clearly and persuasively in positive or negative situations Ability to effectively listen and get clarification to respond to a wide-range of questions Ability to effectively present information and respond to questions from various groups Ability to effectively articulate expectations and department goals

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, ratios, and percentages

COMPUTER SKILLS

Advanced knowledge of spreadsheet, word processing, database, and presentation software Advanced knowledge of personnel, budget, billing, field, and invoice systems Ability to navigate through and find critical information within Banner CIS Strong understanding of ITRON technology and other meter reading technologies

ANALYSIS AND PROBLEM-SOLVING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and develop viable and measurable solutions. Ability to obtain and accurately analyze information. Ability to identify the impact of company¿s high-level objectives.

PHYSICAL DEMANDS

Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. Must be able to travel within the company service areas. Must be able to periodically work weekends and evenings.

WORK ENVIRONMENT

Office environment.

DEGREES:

Bachelors Degree Masters Degree

SAFETY AND ADA STATEMENT

Safety Statement:

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm. Americans with Disabilities Act (ADA)

Statement:

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.