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Why this role matters:

Every referral needs a clear status, complete information, appropriate review, and a documented next step before placement is promised.

WHAT YOU WILL DO

Referral Review & Eligibility Review incoming referrals and contact the prospective client or referral source to confirm eligibility, requested services, immediate needs, discharge timing, and missing information. Verify payer/health plan, including Partnership HealthPlan and ILS/Kaiser, and confirm the requested CalAIM service or program. Review medical, functional, behavioral, housing, and safety information; identify issues that require clarification or supervisory review. Confirm client/facility compatibility and current bed availability before moving a referral forward. Placement & Authorization Coordination Coordinate complex or urgent referrals with program leadership, house managers, medical support staff, ECM staff, and other designated reviewers. Review authorization or TAR status, requested service dates, service codes/units, and supporting documents when applicable. Prepare a placement recommendation and obtain required approval before communicating acceptance or a move-in date. Document referrals that are pending, declined, canceled, redirected, or placed on a waitlist. Move-In & Tracking Coordinate approved move-in dates, transportation, room readiness, intake appointments, required forms, and staff handoff. Maintain the referral/placement tracker with status, missing items, eligibility review, authorization status, decision date, assigned site, move-in date, and closure reason. Keep active-client and service-assignment information current so staff know which clients and services they are responsible for. Monitor early placement concerns and communicate significant issues promptly to program leadership and the assigned house/care team. Community Partnerships & Placement Pipeline Build and maintain strong working relationships with hospitals, health plans, county agencies, community-based organizations, housing partners, and other referral sources throughout Solano County. Proactively identify organizations and partners that can strengthen referral pathways, support appropriate bed placements, and improve coordination for clients. Develop and maintain a qualified placement pipeline and waitlist so available beds can be filled efficiently with appropriate clients. Regularly review referral, placement, bed-availability, and business-tracking data to identify gaps, trends, stalled referrals, and opportunities for stronger community partnerships. Take ownership of the placement pipeline—ensuring prospective placements are actively followed, relationships are maintained, and opportunities do not fall through the cracks.

WHAT YOU BRING

Required Experience Professional experience with CalAIM, healthcare referrals, care coordination, admissions, placement, or managed care. Experience with Partnership HealthPlan and/or ILS/Kaiser referral, authorization, or placement workflows. Working knowledge of ECM, Community Supports, Medical Respite/Recuperative Care, or related CalAIM services. Strong attention to eligibility, dates, codes, authorizations, required documents, and follow-up. Professional communication with clients, hospitals, health plans, county agencies, and community partners. Strongly Preferred Direct experience with both Partnership HealthPlan and ILS/Kaiser. Experience with TARs, payer portals, authorization tracking, or hospital discharge referrals. Experience with homelessness, medical recovery, behavioral health, substance-use recovery, or justice-involved populations. Established professional relationships within Solano County's healthcare, housing, behavioral health, homelessness-response, or community-services network. Strong analytical and organizational mindset; enjoys using referral and placement data to identify opportunities, prioritize follow-up, and improve bed utilization. Experience with SimplePractice or another EHR, Google Sheets, referral trackers, and electronic workflow systems. Ability to manage multiple active referrals and deadlines with minimal supervision.

WHAT SUCCESS LOOKS LIKE

Referral control: Every referral has a clear status, next step, and owner. Eligibility & authorization : Payer, service, eligibility, and authorization information are verified before placement.

Placement coordination:

Approved move-ins are organized and handed off clearly to the care team.

Tracking accuracy:

Referral, placement, bed, and active-client information stays current and reliable. How to Apply Submit a current resume highlighting your experience with CalAIM, Partnership HealthPlan, ILS/Kaiser, healthcare referrals, authorizations/TARs, placement, admissions, or care coordination through the application channel where this posting appears.

Pay:

$20.00 - $25.00 per hour Expected hours: 20.0 - 30.0 per week Application Question(s): What interests you about this position? If applicable, what types of organizations or professionals have you worked with in Solano County?

Experience:

referral coordination: 1 year (Required)

Google Workspace:

1 year (Preferred)

Location:

Vallejo, CA 94589 (Preferred)

Work Location:

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Find & Apply For Enrollment / Eligibility Specialist Jobs in Vallejo, California

Community & Referral Relations Coordinator