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What You'll Do Onboarding:

Serve as the point of contact for new families; collect insurance, diagnostic, referral, and consent documents and follow through until each file is complete. Eligibility & authorizations: Verify benefits across FL and GA Medicaid and commercial payers; track units and utilization; request re-authorizations before coverage lapses.

Scheduling:

Build and adjust schedules in RethinkBH, confirm active authorizations before sessions are placed, and flag conflicts and exceptions for review. Outreach & marketing: Build referral relationships, represent Angelic Steps at community events and resource fairs, support marketing materials and social media, and track referral sources and conversion.

Clinical coverage:

Provide direct RBT session coverage for call-outs, with complete documentation and verification.

Systems:

Work daily in Microsoft 365 (Outlook, Teams, SharePoint, Excel) and maintain audit-ready records. What You Need Active RBT certification in good standing with the BACB [1-3] years in healthcare operations, intake/authorizations, or ABA administration Working knowledge of eligibility verification and prior authorization Strong Microsoft 365 skills A true self-starter who owns processes end-to-end and thrives in a fast-changing environment Warm, professional communication with families and referral partners; high discretion with confidential information Reliable transportation; some evening/weekend availability for events and coverage Background check required Nice to have: RethinkBH experience, FL/GA Medicaid familiarity, outreach or provider-relations background, lead experience, bachelor's degree.

Pay:

$20.00 - $26.00 per hour Expected hours: 40.0 per week

Work Location:

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Find & Apply For Enrollment / Eligibility Specialist Jobs in Pooler, Georgia

Operations Lead (ABA Practice)