About Us For more than four decades, Citadel Information Management has provided secure document management services to businesses nationwide. We are a locally owned company built on teamwork, accountability, professionalism, and long-term customer relationships. We are seeking a highly organized and dependable Document Processing Associate to assist with various extensive-scale document preparation, records organization, indexing, and data-entry projects, both onsite and at client locations. This position is ideal for someone who enjoys structured work, attention to detail, organization, and working within a professional team environment. Modern file clerks and document processing associates require more than basic filing ability. Strong candidates combine organization, accuracy, consistency, and operational critical-thinking skills to maintain records integrity, confidentiality, and workflow efficiency. Core Skill Sets
- Attention to detail
- Organization and file management
- Accuracy and consistency
- Time management
- Dependability and accountability
- Professional communication
- Confidentiality awareness
- Basic computer and data-entry skills
- Document preparation and indexing
- Scanning and digital records handling Critical Thinking & Problem-Solving Skills
- Identify discrepancies in files and records
- Recognize missing or duplicate documentation
- Notice barcode or indexing inconsistencies
- Detect sequencing or labeling errors
- Follow detailed procedures accurately
- Escalate issues appropriately to management
- Adapt to changing project priorities
- Maintain workflow under deadlines
- Use sound judgment when handling confidential information Key Responsibilities and Accountabilities
- Prepare paper records for scanning and digital conversion
- Remove staples, clips, bindings, and organize files for processing
- Barcode and label files accurately
- Perform data entry and indexing into company software systems
- Verify document accuracy and completeness
- Organize records according to client specifications
- Maintain confidentiality of sensitive information
- Assist with records storage and retrieval projects
- Follow company procedures and quality-control standards
- Report project progress and issues to management/owners as required
- All other duties as assigned Required Qualifications
- Follow instructions as required
- Computer skills and data-entry skills required
- Report errors to management same day
- Professional communication and reliability
- Strong attention to detail and accuracy
- Verification of data entry (proof work) throughout project
- Ability to adjust workload as projects dictate
- Comfortable performing repetitive organizational tasks
- Ability to work independently and as part of a team
- Strong organizational skills
- Ability to lift and move file boxes (up to 50 lbs)
- High school diploma or equivalent Preferred Proficiencies
- File organization experience
- Records management experience
- Data-entry background
- Scanning or imaging experience
- Barcode tracking familiarity
- Microsoft Office experience
- Like-type work previous experience Position Details
- Contract position
- Monday-Friday schedule
- Wear appropriate clothing, I.D. Badges
- Professional office environment
- Opportunities for long-term growth
- Competitive hourly compensation
Pay:
$18.00 - $20.00 per hour Expected hours: 35.0 - 40.0 per week Application Question(s): Are you willing to travel to our Romeoville, IL office as assigned?
Experience:
Data entry: 3 years (Required)
File Clerk:
1 year (Required)
Microsoft Excel:
3 years (Required) Records management: 1 year (Required)
Language:
English (Required) Shift availability: Day Shift (Required) Ability to
Commute:
Rosemont, IL 60018 (Required) Willingness to travel: 100% (Required)
Work Location:
In person