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Bilingual Helpline Counselor 50 Whittemore Street, Gloucester, MA 01930 From $19 an hour - Part-time Apply with Indeed Bilingual Helpline and Patient Assistance Counselor (English/Spanish) Want a job where you can make a difference in people's lives? NeedyMeds may have the opportunity you are looking for. NeedyMeds is a national nonprofit organization seeking a compassionate, dependable person fluent in English and Spanish to join our team in Gloucester. This position includes helping helpline callers find programs that may help with medication and healthcare costs, processing applications for assistance, and conducting research in English and Spanish to keep our resource information accurate and up to date. We will provide training on the thousands of programs and resources listed by NeedyMeds. This is an in-office position with some flexibility in scheduling.

Responsibilities include:

Assist callers in English and Spanish with finding help with medication and healthcare costs Help process Patient Assistance Program (PAP) and other assistance applications accurately and efficiently Conduct research in English and Spanish to keep assistance program information accurate and up to date Clearly explain program requirements and application procedures Accurately document calls, applications, and other interactions Maintain confidentiality and follow established privacy procedures Respond to questions with courtesy, patience, and understanding Perform data entry and work with databases Complete repetitive and detail-oriented tasks accurately Balance established policies with excellent customer service Assist with additional duties as needed

Qualifications:

Fluency in spoken and written English and Spanish is required Excellent and current computer skills; NeedyMeds is a Mac-based office Strong communication and customer service skills Previous call center, customer service, healthcare, research, or application-processing experience is a plus Comfortable working with databases and learning new systems Ability to manage multiple tasks and priorities Strong attention to detail and accuracy Ability to work independently and as part of a team Willingness to learn new programs and procedures Dependable attendance and ability to work in our Gloucester office

Pay:

Starting pay is $18.00 per hour plus a $1.00 per hour Spanish-language bonus, for a total starting rate of $19.00 per hour . Employees are eligible for a pay increase after successfully completing the 60-day probationary period.

Job type:

Part-time, 28 hours per week, with the potential to transition to full-time based on organizational needs.

Schedule:

Monday through Friday No weekends No nights Some flexibility in scheduling In-person position in

Gloucester, Massachusetts Benefits:

Paid time off Biweekly paid lunch To apply: Please spend some time exploring our website at www.needymeds.org, then submit a resume and cover letter. Please note that this job description is not exhaustive. Additional duties may be assigned as needed.

Job Type:

Part-time Pay:

From $19.00 per hour Expected hours: No more than 29.0 per week

Benefits:

Flexible schedule On-the-job training Paid time off Parental leave Professional development assistance People with a criminal record are encouraged to apply

Language:

Spanish (Required)

Location:

Gloucester, MA 01930 (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Gloucester, MA 01930 (Required)

Work Location:

In person