Find & Apply For Interviewer Jobs in Broomall, Pennsylvania

We are seeking a motivated and highly personable individual to join Voice and Vision, Inc. on the Delaware County Member & Family Satisfaction Team (M/FST) Team. Position Summary The Field Staff Specialist (FSS) 2 is responsible for conducting interviews with members/consumers and family members regarding their experience with behavioral health services, and other work associated with conducting interviews for the M/FST survey projects. The FSS 2 works with providers to establish dates and time for site visits. Essential Duties and Responsibilitie s The essential functions include, but are not limited to the following: Travel to provider locations in Delaware County for interviews (as needed) Conduct survey interviews (the interviews are conducted by telephone, focus groups, and provider sight visits) Review questionnaires for accuracy and completeness after the interview Deliver completed questionnaires and attachments to the person/position identified for each team Follow the procedure developed to ensure the security/preservation of the completed questionnaires Maintain confidentiality and anonymity of information gathered during the survey process Participate in the development or review of questionnaires as needed Assist with reviewing data and categorization of comments Complete activities in a timely fashion Prepare observation or histogram reports or participate in debriefings where required Maintain an organized system for retrieving information Identify unusual incidents, abuse, and/or pertinent issues and report promptly to the supervisor Interact with others in a strength-based, "appreciative" manner Attend staff meetings and attend trainings requested by Division Director Be the Liaison between Voice and Vision and service providers to arrange site visits Maintain calendar and tracking of in-person interviews Maintain tracking for lock box drop off and pick up Prepare for surveys and ensure necessary supplies are taken to site for all staff participating. Remind staff wear a name badge and Voice and Vision shirts outside of the office to interviews. Provide support for Family Peer Support project Maintain interview spreadsheet for Family Peer Support. This includes interviews, database, FY summary and quarterly updated to the OBH with the assistance of the Director Perform other duties as required and/or requested Direct Reports No direct reports Minimum Qualifications High School Diploma or GED; some college or college degree is a plus Has personal, lived experience with mental health, substance use, or co-occurring challenges, or is a family member of someone who has accessed behavioral health services - required Driver's license, a car with current registration and insurance - required Have and maintain required background clearances Knowledge, Skills, and Abilities Good communication skills (written, verbal, and body language), and the ability to maintain confidential information Cultural proficiency and sensitivity to the unique strengths and values of each individual Ability to manage multiple tasks independently and in collaboration with a team Good computer skills; intermediate knowledge of Microsoft and Excel All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The position is part time, approximately 15 hours per week. Some evenings and Saturdays will be required. Hours may increase during busy times. Ability to travel in Delaware County is expected. Travel for training and site visits is reimbursed. We encourage applicants with lived experience and from underrepresented communities to apply. If you require accommodation during the application or interview process, please contact us directly.

Job Type:

Part-time Pay:

$19.50 per hour

Benefits:

Flexible schedule

Experience:

Customer service: 1 year (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person