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Administrative
Office Manager
Surprise, AZ
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Vineyard Park Living

Business Office Manager - Assisted Living

Job Description

Summary Responsible for organizing, directing and supervising all business office functions, bookkeeping, and personnel. Performs specific business office functions designated by the Administrator. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Personnel
  • Ensure business practices conform with all labor laws.
  • Maintain positive employee relations.
  • Participate in performance reviews or corrections if requested.
  • Enforce employee attendance for consistency in business office functions.
  • Administer fair and consistent counseling per facility guidelines equally throughout the business office.
  • Keep all records up to date for personnel, such as time cards, attendance records, performance evaluations and required training and certificates.
  • Prepare time schedules for business office personnel to assure proper coverage as determined by the Administrator.
  • Supervise business office staff to maintain work flow required. Follow up on job assignments to assure their completion on a timely basis.
  • Train new employees in business office skills and provide on-going training. Facility
  • Control office expense to comply with supply budget. Analyzes and organizes office operations and procedures such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies and other clerical services.
  • Evaluates office production, revises procedures, or devises new forms to improve efficiency of work flow.
  • Establishes uniform correspondence procedures and style practices.
  • Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records.
  • Reviews personnel records to insure completeness, accuracy and timeliness.
  • Ensure facility policies, procedures and forms are in place.
  • Submit prompt and accurate reports as required by Administrator and management company.
  • Assess supplies and equipment needs for the business office and ensure needed items are purchased following facility policies and procedures.
  • Demonstrate sound judgment and initiative in decision making, priority setting and achieving facility expectations.
  • Observe the practices of dignity and hospitality with respect to residents, families, visitors and other facility personnel.
  • Cooperate in quality assurance visits and state and federal surveys.
  • Attend mandatory in services and arrange for other business office staff to attend.
  • Attend meetings as assigned by the Administrator.
  • Observe facility and business office safety rules.
  • Follow emergency procedures as written.
  • Observe confidentiality of resident, employee and facility information. Business Office Functions
  • Handle such business office activities or functions as directed by the administrator.
  • Delegate and supervise all other business office activities.
  • Assure reconciliation and petty cash and resident trust petty cash per facility policy
  • Bill
AHCCCS / ALTCS
for all ALTCS Residents
  • Reconcile ALTCS Payments to A/R posting within PCC
  • Follow up on all ALTCS payment denials and rebill as needed Receptionist/Secretary
  • Greet and direct all visitors.
  • Answer telephone. Direct calls as necessary. Take and relay messages.
  • Type letters, memos, minutes, notices, etc., as required.
  • Sort and distribute mail
  • Maintain a resident roster, which also indicate the resident's unit and personal telephone number.
  • File business office material.
  • Photocopy material as requested.
  • Fax material as requested.
  • Address and stamp mailings as requested
  • Provide job applications for job seekers to complete. Accounts Payable
  • Follow facility policies and procedures.
  • Order office supplies. Maintain an inventory and keep drawers and closets neat and orderly.
  • Submit check requests as directed.
  • Reconcile facility petty cash as directed.
  • Assure petty cash withdrawals are authorized and covered by a receipt.
  • Replenish petty cash as directed. Accounts Receivable
  • Compile daily census reports.
  • Update as needed: Resident master profiles, billing prep spread sheets.
  • Review admission forms for completeness.
  • Learn to take an inquiry and conduct a tour of the facility.
  • Receive all payments: enter amounts received on a cash receipt for fax to management office for posting, unless A/R is done internally.
  • Submit revisions and adjustments to accounts receivable.
  • Review all accounts receivable print- outs for accuracy. Analyze and correct.
  • Bill
AHCCCS / ALTCS
for all ALTCS Residents
  • Reconcile ALTCS Payments to A/R posting within PCC
  • Follow up on all ALTCS payment denials and rebill as needed
  • Deposit all payments in the bank daily and report deposit made.
  • Submit all ancillary charges.
  • Review monthly invoices for accuracy and mail/distribute.
  • Answer resident and/or facility inquiries regarding billing.
  • Follow facility policies and procedures on collections.
  • Make collection calls on all delinquent accounts.
  • Identify collection problems for the administrator.
  • Contact third parties regarding any late payments.
  • Research accounts as needed.
  • Adjust accounts as necessary and apply for refunds as appropriate Payroll & Benefits
  • Follow facility policies and procedures for overtime, absenteeism, etc. and verify hours worked.
  • Prepare new time cards.
  • Assure time clock is coding correctly.
  • Work closely with other supervisors to assure hours worked is correct.
  • Answer employee questions regarding paychecks.
  • Distribute paychecks
  • Prepare personnel file for each new employee.
  • Explain the facility benefits to new employees and have them complete the proper forms.
  • Assure new employees fill out all necessary forms for payroll, government and facility use.
  • Maintain employee personnel files in a neat and orderly manner.
  • Answer employees' questions about benefits, vacation and leave time.
  • Prepare employee termination forms.
  • Notify supervisors when employee performance evaluations are due. Resident Trust
  • Follow all state and federal requirements as well as facility procedures.
  • Open a trust account for new residents, and start a ledger card.
  • Handle all transactions using the proper forms and procedures.
  • Maintain resident trust fund petty cash accurately.
  • Disburse to residents upon request after verifying funds
Pay:
$55,800.00 - $65,000.00 per year
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health and Wellness Programs
  • Health Insurance
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Total Score
77
out of 100
Average of individual scores