Front Office Manager
- SportsFit Physical Therapy 2010 Wilshire Boulevard, Santa Monica, CA 90403 $50,000
- $65,000 a year
- Full-time Apply with Indeed This Is Not your Average Front Desk Job!
If you're used to just answering phones and checking patients in, this is not the role for you. SportsFit is a concierge-style physical therapy practice , and the Front Office Manager plays a critical leadership role in delivering a high-end patient experience and driving clinic performance. You are the first impression, the standard-setter, and the operational backbone of the clinic. What Makes This Role Different You lead the front office , not just work in it You are responsible for patient experience, scheduling flow, and accountability You work directly with clinic leadership to optimize operations and performance You help create a premium, concierge-level environment patients feel immediately This is a role for someone who takes ownership , not direction. Core Responsibilities Oversee daily front office operations (phones, scheduling, patient flow) Ensure a high-end, professional, and welcoming patient experience Manage and optimize therapist schedules (efficiency + accuracy) Handle insurance verification, authorizations, and patient communication Track key metrics (calls, conversions, scheduling efficiency, cancellations) Hold the team accountable to performance standards Proactively solve problems and improve systems Compensation & Benefits $50K
- $65K base salary (based on experience) Performance-based bonus opportunities Health benefits + PTO 401(k) options We reward people who take ownership and drive results.
Growth Opportunity This is a leadership track role with potential to grow into: Regional Front Office Manager Operations Manager Expanded leadership within SportsFit We are building a high-performance organization and need strong leaders. Who This Role Is For You'll thrive here if you: Naturally take ownership and accountability Are highly organized, detail-oriented, and proactive Communicate confidently and professionally Can manage both people and systems effectively Take pride in delivering an exceptional customer experience Who This Is NOT For This is not the right fit if you: Need constant direction or supervision Avoid accountability or difficult conversations Struggle with organization or follow-through Are looking for a low-responsibility front desk role A Day in the Life Manage incoming calls and ensure high conversion to scheduled visits Oversee the day's schedule and adjust in real-time Support patients with questions, billing, and coordination Work with therapists to keep the clinic running efficiently Identify issues early and solve them before they escalate About SportsFit SportsFit is a leading physical therapy and performance practice in Los Angeles, known for delivering a higher standard of care through a concierge model. We serve an active, high-expectation patient population and operate with a team-first, high-performance culture. www.
SportsFitPT.com Hiring Selectively We are looking for someone who wants to lead, take ownership, and grow —not just fill a position. Apply Now If you're ready to step into a leadership role, drive results, and be part of a high-level team , we want to hear from you. In your application, include a brief note on how you have improved operations or performance in a previous role.
Pay:
$50,000.00
00 per year
Benefits:
401(k) 401(k) matching Continuing education credits Dental insurance Dependent health insurance coverage Employee discount Free parking Gym membership Health insurance Health savings account On-site gym Paid time off Retirement plan Vision insurance
Experience:
Medical or Physical Therapy Front Office:
1 year (Required)
Work Location:
In person