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Administrative
Office Manager
Spring Valley, CA
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Flite Mechanical is a fast-growing commercial and residential HVAC/mechanical service contractor based in Spring Valley, CA serving the greater San Diego area. We pride ourselves on fast response times, high-quality technical execution, and exceptional customer communication. We are upgrading our operations with modern workflows and AI-driven automation tools to ensure zero drop-off between client calls, scheduling, and invoicing. Position Overview We are seeking a highly organized, detail-obsessed Office Manager to serve as the operational heartbeat of our Spring Valley office. In this role, you will manage customer intake, oversee field scheduling, ensure 100% complete and accurate job notes, and manage timely client invoicing. The ideal candidate thrives in a structured environment, takes pride in double-checking their own work, and is excited to work alongside modern digital tools and AI-assisted workflows to maximize operational efficiency.
Handle incoming client calls and service requests with professionalism. Capture complete diagnostic context and client requirements during intake.
Dispatch & Scheduling Precision:
Schedule field technicians based on availability, skill set, and travel zones. Maintain zero double-bookings and ensure real-time calendar updates.
Job Note Quality Control:
Review, complete, and verify all schedule entries and field work orders. Ensure technicians and management have 100% accurate information (equipment specs, access codes, client instructions, and diagnostic findings).
Billing & Invoicing:
Generate and issue accurate client invoices within 24 hours of job completion. Perform line-by-line checks against field work orders, labor hours, and parts lists to eliminate billing errors.
Employee Payroll:
Weekly review of timesheets and quality of time keeping, prepare and review final time sheets for owner approval.
AI & Operational Workflow Support:
Work daily with modern communication and automation tools (e.g., call transcriptions, digital job templates, and cloud storage systems) to keep operations streamlined.
Must reside in the Greater San Diego Area and be available to work from our local office at least 50% of the work week (2-3 days in-office, with flexibility for remote work).
Experience:
2+ years of experience in office management, dispatching, or administrative operations (experience in trades, HVAC, plumbing, or field services is a major plus).
Detail-Oriented Mindset:
Proven track record of high accuracy in data entry, scheduling, and financial/invoicing tasks. You naturally review your own work before pressing "send."
Tech-Savvy:
Comfortable navigating digital software, cloud platforms (Google Workspace/Drive), field service software, and modern communication apps. Eager to use modern AI automation tools to reduce manual typing.
Communication:
Clear, professional verbal and written communication skills for interacting with clients, technicians, and executive leadership.
Problem Solver:
Calm under pressure when managing shifting technician schedules or urgent client service requests.
Compensation & Work Environment Salary:
$60,000 base annual salary.
Schedule:
Full-time, Monday through Friday.
Hybrid Structure:
Balanced hybrid model with 50% in-office collaboration in San Diego and 50% remote flexibility once fully onboarded.
Growth:
Opportunity to help shape and modernize the operational standards of a growing mechanical services company. How to Apply Please submit your resume along with a brief summary highlighting your experience with scheduling, invoicing, and keeping operations running smoothly.