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Assistant Front Office Manager The Westin Westminster - 4.0 Broomfield, CO Job Details Full-time From $25 an hour 17 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Managing teams in a customer support role Team leadership Coaching Managing hospitality teams Frontline customer support management Performance management Team development Supervising experience Attention to detail Receptionist experience within hospitality industry Office management Training & development Staff development Full Job Description Assistant Front Office Manager (AFOM)

Location:

The Westin Westminster -

Westminster, Colorado Schedule:

Full-time | Average 45 hours per week | Flexible AM and PM shifts | Weekends and holidays required

Compensation:

$25.00 per hour | Estimated annual gross earnings of $61,750, including anticipated overtime About the Role The Westin Westminster is seeking an experienced, motivated, and service-oriented Assistant Front Office Manager (AFOM) to join our leadership team. The AFOM plays a key role in supporting daily front office operations, delivering exceptional guest experiences, and developing a high-performing team. Working closely with the Front Office Manager, this position is responsible for maintaining operational efficiency, upholding Marriott brand standards, and ensuring consistent service excellence. This position requires prior hotel front desk experience and scheduling flexibility, including the ability and willingness to work morning (AM) and evening (PM) shifts, weekends, and holidays based on business needs. Candidates without previous hotel front desk experience will not be considered. Key Responsibilities Lead, supervise, and support Front Desk Agents, PBX Operators, and Bellmen during assigned shifts. Oversee daily front office operations, including guest arrivals, departures, and the overall lobby experience. Proactively address guest concerns, resolve service issues, and ensure effective guest recovery. Assist with training, coaching, scheduling, performance evaluations, and accountability of front office associates. Monitor room inventory, room assignments, special requests, and VIP guest experiences. Ensure consistent compliance with Marriott brand standards, service expectations, and hotel policies. Coordinate closely with Housekeeping, Engineering, Security, Banquets, and other departments to ensure seamless operations. Monitor guest satisfaction feedback and assist in implementing improvements to enhance the overall guest experience. Ensure proper completion of daily operational checklists, reporting, payroll reviews, and administrative responsibilities. Serve as Manager on Duty (MOD) during assigned shifts, providing leadership and support throughout the hotel. Maintain a visible leadership presence in the lobby and front office, particularly during peak arrival and departure periods. Qualifications Previous hotel front desk experience is mandatory. Applicants without direct hotel front desk experience will not be considered. Previous hotel front office supervisory or management experience required; Marriott experience strongly preferred. Strong leadership, communication, problem-solving, and guest service skills. Ability to coach, motivate, and hold team members accountable for performance and service standards. Ability to remain calm, professional, and decisive in a fast-paced hospitality environment. Experience with hotel property management systems; LightSpeed experience preferred. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Must have flexible availability and be willing to work AM and PM shifts, weekends, and holidays as required by hotel operations. Must be willing and available to work an average of 45 hours per week, including approximately 5 hours of overtime, depending on business needs. Demonstrated commitment to teamwork, professionalism, and delivering exceptional guest experiences.

Compensation & Benefits Hourly Pay:

$25.00

Estimated Annual Gross Earnings:

$61,750 The position is expected to average approximately 45 hours per week, consisting of 40 regular hours and 5 overtime hours paid at 1.5 times the regular hourly rate ($37.50 per overtime hour). Estimated annual earnings are based on 52 weeks at this schedule. Actual compensation will depend on hours worked and applicable overtime.

Additional benefits include:

Marriott associate travel discounts and benefits Health, dental, and vision insurance Paid time off Career development and advancement opportunities Collaborative, team-focused work environment Join Our Team If you are an experienced hotel front office professional who leads by example, takes pride in delivering exceptional guest service, and enjoys developing and supporting a successful team, we encourage you to apply. Join The Westin Westminster as our next Assistant Front Office Manager and help us create memorable experiences for every guest.

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person