Find & Apply For Office Manager Jobs in Fairfield, Connecticut

Delamar-Luxury hotel, located in Southport CT is seeking an experienced Front Office Manager to join its team.

RESPONSIBILITIES

Prepare daily morning reports and present the reports to the general manager and department managers Supervise and delegate tasks to the front office team while communicating with various hotel departments making sure shifts run smoothly Promote the business and brand by providing a high level of customer service at all times Answer and direct phone calls to the applicable department Review employee hours and resolve timecard issues in PayCom Interact professionally and efficiently with the various hotel departments Prioritize and multitask Assign and block rooms for arriving guests, while being attentive to guests' preferences and requests Treat all employees and guests with respect and fairness Follow and implement good ethical standards Incorporate problem thinking skills Protects guests' confidentiality Support team members by recognizing and rewarding collaboration, cooperation, and activities contributing to the hotel's success Consider and collaborate actions and decisions on other departments Create guests' reservations, check-in arriving guests, as well as check guests out Respond to e-mails in a timely manner Train and mentor, the front office and front service departments, adhering to all established standards and procedures while teaching exceptional customer service Create the front office schedule in accordance with the needs of the corporation's demands Prepare and present 90 day and annual reviews to employees Handle guests' complaints patiently and proactively Resolve guest issues and provide follow-ups Attend managers and all other scheduled meetings Support the front office and front service departments with training and questions Ensure that all guests' payment methods are set accordingly to avoid disputes Direct to Director of Operations daily and available to assist with given tasks Prepare and distribute end of the month reports to accounting Collaborate with the purchasing agent to ensure all departmental supply levels are maintained according to hotel occupancy

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Hotel & Accommodations Guest Services Staff:

3 years (Preferred) Hotel experience: 2 years (Preferred)

Hotel Front Office Management:

2 years (Required)

Opera Software:

2 years (Preferred) Ability to

Relocate:

Southport, CT 06890: Relocate before starting work (Required)

Work Location:

In person