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Job Description Help for Job Description. Opens a new window. Omni Orlando at ChampionsGate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river. Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Purpose:

The role of the Front Office Manager is to work closely with the Resort Manager and Assistant Front Office Managers to oversee all aspects of Front Office, Guest Services and the PBX department, ensuring maximum Front Office operating efficiency. Managing and problem-solving associate and guest issues while remaining professional at all times.

Essential Functions:

• Oversee the daily operation of the Front Desk, PBX and Bell Stand.
• Maintain 4-Star/4-Diamond Standards of guest service and a consistent guest experience as documented by Medallia, JD Power, and AAA ratings.
• To ensure that the Front Office departments operate at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking.
• To ensure the accuracy of the Front Desk, Reservations, PBX, Bell Staff, and Valet records with direct and open lines of communications to other departments within the hotel.
• To be familiar with all technical equipment related to the Front Desk and hotel facilities and offerings.
• Responsible for the training of new associates.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages, hotels rate plans and rate codes.
• Understand all radio codes and emergency procedures.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
• To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing) and understand the influence and importance of all departments on the Front Desk.
• To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with OHC budgets and monthly updates.
• To maintain open and clear communication with all internal departments.
• Takes a lead role in marketing efforts to include Select Guest, ESP, Weekend Packages, and Omni Club.
• Understand and perform cash handling processes in accordance with the Cash Handling Policy.
• Understand the importance of our Medallia scores.
• Understand all Moments of Service for PBX, Guest Services and Front Desk.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality and security of associate and proprietary information; protect company assets.
• Report accidents, injuries, and unsafe work conditions to leaders.
• Takes a lead role in marketing efforts to include Select Guest, ESP, Weekend Packages, and Omni Club.
• To ensure accurate occupancy forecasting.
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..For full information see follow application link. Omni Hotels & Resorts is an equal opportunity employer.