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Office Manager / Physical Therapy Technician Westchester, IL 60154 Hybrid work $16 - $25 an hour - Part-time, Full-time Apply with Indeed FORM Physical Therapy in Westchester, IL is hiring a hybrid team member who splits time between hands-on patient support and running the front office, including patient intake and clinic growth. About FORM Physical Therapy FORM Physical Therapy was created with the patient and the clinician in mind. As healthcare moves toward automation and consolidation, we keep the patient experience first: we listen, then customize treatment so each patient can reach their goals. Our approach is individualized, full-body and backed by science, with the aim of improving function and preventing future injuries. We also take care of our team, inside and outside the clinic. We invest in continuing education and an enjoyable working environment, because when our people are looked after, they can look after our patients. The role This is a hybrid position. Part of your day is spent as a rehab technician, supporting our physical therapists and patients in the gym and treatment area. The rest is spent as our office manager: owning patient intake, keeping the front office running smoothly, and helping us grow the clinic. You will be one of the first people patients meet and one of the people they see most. We are looking for someone who is comfortable with both people and process, and who wants a role that can grow with a small, growing practice. Responsibilities Patient intake and front office Own the intake process from first inquiry to first visit: answer calls, emails and web inquiries, schedule evaluations, and send and collect new-patient paperwork Verify insurance benefits and authorizations, and explain coverage, copays and policies to patients Manage the schedule to keep clinician caseloads full and reduce cancellations and no-shows Handle check-in and check-out, payments, data entry and accurate patient records Keep the front desk, forms and supplies organized, and the clinic clean and welcoming Follow HIPAA and clinic privacy and documentation standards Patient care support Set up and clean treatment areas and equipment between patients Guide patients through prescribed exercise programs, stretches and equipment under the direction of the physical therapist Assist patients with mobility, transfers and positioning as appropriate Take vital signs and observe patients' responses during exercise, reporting concerns to the therapist right away Document patient participation and progress as directed by the supervising therapist Encourage and motivate patients throughout their rehabilitation Clinic growth Help build referral relationships with local physicians, surgeons and community partners, including follow-up and thank-you outreach Support marketing efforts such as social media, website updates, Google reviews and community events Track intake numbers, conversion from inquiry to first visit, and cancellations, and share what you see with the owners Suggest and help carry out ideas that improve the patient experience and bring in new patients Qualifications Required High school diploma or equivalent Customer service experience, with excellent phone, email and in-person communication Strong organization and attention to detail, and comfort learning scheduling and EMR software Compassion and the ability to support patients with mobility limitations or who are in pain Ability to stay organized in a busy clinic and switch between front office and treatment-floor tasks Preferred Experience as a physical therapy aide, technician or in a related healthcare setting Familiarity with medical terminology, insurance verification and billing basics Experience with a physical therapy EMR or scheduling system Interest in marketing, community outreach or business development Current CPR/BLS certification, or willingness to obtain it Work environment and details We offer growth opportunities, a modern office, on-the-job training, a lively and safe workplace, regular social events, a monthly team lunch and company perks. Because we are small, you will have real input into how the clinic runs and grows.

Job type:

Part Time or Full-time Location:

Westchester, IL 60154, in person; reliable commute required Reports to:

Owner Schedule:

Mornings Monday-Friday Compensation:

$16-25

Pay:

$16.00 - $25.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Profit sharing Shift availability: Day Shift (Required) Ability to

Commute:

Westchester, IL 60154 (Preferred)

Work Location:

In person