Find & Apply For Office Manager Jobs in Chatham, Massachusetts

Bring the joy of movies to the community. The Chatham Orpheum Theater is seeking a Box Office Manager to lead the front-of-house experience at one of Cape Cod's most beloved nonprofit cinemas. This is not a traditional box office role. We're building a guest-forward, concierge-style experience where every interaction — from ticket purchase to final credits — feels thoughtful and elevated. The Box Office Manager sets that tone. You'll be the steady hand during a quiet weekday matinee and the confident leader when the lobby is full and the line is out the door. Nights, weekends, and holidays are when we shine — and when your leadership matters most. This is also a real opportunity to help shape how the Orpheum runs. You'll work closely with — and report directly to — our Executive Director, with genuine ownership over how the front-of-house team operates. We're just getting started on new ways to deepen relationships with our regulars, including memberships and loyalty perks, and this role will help lead that effort at the counter. If you want a job where your ideas about guest experience actually go somewhere, this is that job. What You'll Do Lead, schedule, and develop a high-performing front-of-house team Serve as the primary point of contact for guest needs and issue resolution Oversee ticketing, cash handling, and reporting accuracy Manage concessions ordering, inventory, and vendor relationships Keep box office and concessions operations seamless and guest-ready at all times Support special screenings, events, and community partnerships Reinforce theater standards with professionalism and tact Must-Haves Experience managing and scheduling staff Background in hospitality, guest services, or events Experience with ordering, inventory, or vendor management Calm, confident leadership under pressure Strong communication and problem-solving skills Computer-comfortable, including Google Workspace Availability for nights, weekends, and holidays Nice-to-Haves Experience with POS or ticketing systems A genuine love of film Who This Is For Someone who takes pride in exceptional guest experiences, leads by example, notices the details that elevate a space, and wants real ownership at a mission-driven organization with deep community roots. Why the Orpheum The Chatham Orpheum is more than a movie theater — it's a cultural hub and gathering place. As a nonprofit, everything we do serves the community and the shared experience of cinema.

Pay:

From $55,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): Are you a year-round resident in the Cape Cod area?

Work Location:

In person