Find & Apply For Office Manager Jobs in Wakefield, Massachusetts

Marriott Front Office Manager Four Points by Sheraton Wakefield Boston Hotel Wakefield, MA Job Details Full-time $55,000 - $65,000 a year 3 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Employee discount Professional development assistance Opportunities for advancement Qualifications Inventory management Expense management Talent management Team scheduling Team development Organizational skills Front desk Leadership Hotel experience Full Job Description Front Office Manager - Marriott Hotel Four Points by Sheraton Wakefield Boston Hotel & Conference Center Wakefield, Massachusetts Full-Time | Management Position Join Our Team Four Points by Sheraton Wakefield Boston Hotel & Conference Center is seeking an experienced, energetic and guest-focused Front Office Manager to lead our Front Office operation. Our 270-room Marriott hotel is conveniently located just off Route 128/I-95 and adjacent to MarketStreet Lynnfield, one of the North Shore's premier shopping and dining destinations. This is an excellent opportunity for a hospitality professional who enjoys leading a team, developing associates, solving problems and creating an exceptional guest experience. You will join an experienced management team committed to operating a successful hotel and providing outstanding service to our guests. Position Overview The Front Office Manager is responsible for the leadership and day-to-day operation of the hotel's Front Office, including the front desk, guest services, PBX/communications, night audit and related guest-service functions. This position plays a key role in the overall guest experience and works closely with the General Manager and other department leaders throughout the hotel. The successful candidate will be a visible, hands-on manager who is comfortable leading from the front, coaching associates, interacting with guests and taking ownership of the operation. Key Responsibilities Lead the daily operation of the Front Office and ensure consistent compliance with Marriott brand standards and company policies. Recruit, train, coach, develop and motivate Front Office associates. Create and manage department schedules based on occupancy forecasts, business levels, payroll guidelines and operational needs. Maintain appropriate Front Office coverage and management presence based on hotel activity. Ensure associates consistently provide professional, welcoming and efficient service. Respond to guest questions, requests and concerns and ensure issues are resolved promptly and appropriately. Take ownership of guest recovery and follow through to ensure guest satisfaction. Monitor guest satisfaction scores, online feedback and service trends and develop action plans when improvement is needed. Maintain a strong understanding of Marriott Bonvoy benefits, recognition standards and enrollment opportunities and ensure associates are properly trained. Ensure accurate guest billing, deposits, payments, cash handling and credit card procedures. Maintain appropriate Front Office financial controls and investigate discrepancies when necessary. Oversee night audit procedures and ensure accurate completion of required reports. Conduct regular Front Office meetings, training and coaching sessions. Complete associate performance reviews and provide ongoing feedback and recognition. Work closely with Housekeeping, Engineering, Sales, Food & Beverage and other departments to ensure smooth hotel operations and excellent communication. Review arrivals, departures, VIPs, groups and special requests and ensure the Front Office team is prepared for each day's business. Walk the hotel regularly to identify operational, cleanliness, maintenance, safety and guest-service issues. Ensure maintenance concerns are promptly communicated to Engineering and followed through to completion. Maintain department supplies and inventory while controlling expenses. Assist with departmental budgeting, forecasting, payroll and expense management. Ensure compliance with hotel safety, security and emergency procedures. Assist with accident prevention, incident reporting and emergency response procedures. Maintain a professional, positive and respectful working environment for all associates. Serve as a Manager on Duty as required. Perform other leadership and operational responsibilities as assigned by hotel management. What We're Looking For The ideal candidate will have: Previous hotel Front Office leadership or supervisory experience. Marriott experience strongly preferred. Previous Front Office Manager, Assistant Front Office Manager or comparable hotel leadership experience preferred. Experience in a full-service or high-volume hotel environment is a plus. Strong leadership and associate-development skills. Excellent guest-service and problem-solving abilities. Strong communication and organizational skills. Ability to remain professional and composed while handling challenging guest situations. Understanding of hotel operations, room inventory, guest billing and Front Office controls. Experience with hotel PMS and guest-service technology. Knowledge of Marriott systems, Marriott Bonvoy and Marriott guest-service standards is a plus. Ability to analyze guest satisfaction results and implement corrective action. Flexibility to work a hotel management schedule, including weekends, holidays and varying shifts as business needs require. Benefits & Marriott Travel Perks In addition to joining an experienced hotel management team, eligible associates have access to a competitive benefits package that may include: Marriott associate hotel room discounts Discounted Marriott hotel rates for eligible family members and friends Access to Marriott's extensive portfolio of hotels and resorts for personal travel, subject to program eligibility and availability Health insurance benefits 401(k) retirement plan Paid time off for eligible associates Career development and advancement opportunities Marriott brand training and professional development Employee recognition programs Hotel and company employee benefits and discounts One of the great advantages of working at a Marriott-branded hotel is the opportunity to enjoy discounted travel at participating Marriott hotels around the world , along with eligible family-and-friends rates. Why Four Points Wakefield? This is not a small limited-service Front Office operation. With 270 guest rooms and significant hotel and conference activity , the Front Office Manager has an important leadership role within the property. We are looking for someone who wants to take ownership of the department, develop a strong team and make a measurable impact on the guest experience. If you are an experienced hospitality professional looking for your next leadership opportunity with a Marriott-branded hotel, we would like to hear from you. Apply today to join the team at Four Points by Sheraton Wakefield Boston Hotel & Conference Center. Four Points by Sheraton Wakefield Boston Hotel & Conference Center is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Dental insurance Employee discount Flexible spending account Health insurance Paid time off Professional development assistance Vision insurance

Experience:

Hotel:

2 years (Required)

Work Location:

In person