Find & Apply For Office Manager Jobs in Bethesda, Maryland

Body Shop Office Manager

• 3.6 Bethesda, MD 20817 $60,000 - $65,000 a year - Full-time Apply with Indeed Jim Coleman Automotive | Full-Time Position Overview Jim Coleman Automotive is seeking an experienced, organized, and detail-oriented Body Office Manager to oversee the daily administrative operations of our collision repair facility. The ideal candidate will have a strong background in automotive collision center operations, excellent customer service skills, and experience managing insurance claims, billing, and office procedures. This position plays an important role in ensuring efficient office operations, accurate documentation, and a positive experience for our customers. Key Responsibilities Oversee daily administrative and office operations of the collision center. Manage customer communications, including repair updates, scheduling, and general inquiries. Coordinate with insurance companies, adjusters, and customers regarding claims, approvals, and payments. Process repair orders, invoices, payments, and other financial documentation accurately and efficiently. Monitor accounts receivable, outstanding balances, and insurance payments. Maintain accurate customer records, repair documentation, and office files. Work closely with collision center management, estimators, technicians, and other departments to ensure smooth workflow. Monitor office procedures and identify opportunities to improve efficiency and customer satisfaction. Resolve customer concerns professionally and in a timely manner. Ensure compliance with company policies and administrative procedures. Qualifications Previous experience in an automotive collision center or body shop office environment required. Prior office management or supervisory experience preferred. Knowledge of automotive insurance claims, collision repair processes, and billing procedures. Experience with collision/body shop management software preferred. Strong organizational, multitasking, and problem-solving skills. Excellent written and verbal communication skills. Proficiency in Microsoft Office, including Excel, Word, and Outlook. Ability to manage competing priorities in a fast-paced environment. Strong attention to detail and commitment to providing excellent customer service. Ability to work independently while maintaining effective communication with management and staff. What We Offer Competitive compensation based on experience Medical, dental, and vision insurance Paid time off 401(k) retirement plan Opportunities for professional growth and advancement Supportive, team-oriented work environment Applicants have rights under Federal Employment Laws FamilyMedical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf Join Our Team At Jim Coleman Automotive, we take pride in delivering quality service and building lasting relationships with our customers. We are looking for a dependable, motivated professional who can help maintain an organized, efficient, and customer-focused collision center. If you have experience in collision center/body shop operations and are ready to take the next step in your career, we encourage you to apply today. Jim Coleman Automotive is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants.