Find & Apply For Office Manager Jobs in Allen Park, Michigan

Job Overview We are seeking an energetic and dedicated Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, manage guest relations, and coordinate with various departments to maintain smooth operations. Your leadership will set the tone for a welcoming environment, uphold high standards of service, and foster a team-oriented atmosphere. The ideal candidate is proactive, highly organized, and passionate about delivering outstanding hospitality. Responsibilities Supervise front desk staff, providing training, guidance, and motivation to ensure top-tier guest service Manage guest check-in and check-out processes efficiently using hospitality reservation systems and POS (Point of Sale) systems Handle guest inquiries, complaints, and special requests with professionalism and promptness Maintain accurate financial records related to payments, billing, and credit card processing Oversee cleanliness and organization of the front desk area in compliance with health and safety standards Coordinate with housekeeping and maintenance teams to address guest needs and facility issues promptly Implement conflict management strategies to resolve disputes effectively while maintaining guest satisfaction Ensure compliance with safety protocols including first aid procedures and CPR readiness Support team leadership by scheduling shifts, managing workload distribution, and fostering a positive team environment Assist with food service operations when necessary, ensuring adherence to hygiene standards and guest service excellence Qualifications Proven experience in hotel or hospitality front desk management or related roles; resort experience is a plus Strong customer service skills with the ability to handle diverse guest needs diplomatically familiarity with POS systems preferred Knowledge of credit card payment processing, financial record maintenance, and cash handling procedures Ability to perform manual handling tasks including heavy lifting and cleaning duties as required Excellent team leadership skills with the ability to motivate staff and manage conflicts effectively Strong organizational skills with attention to detail in maintaining accurate records and reports Join us in creating memorable experiences for our guests by leading a dynamic team committed to excellence. We value energetic professionals who thrive in fast-paced environments and are eager to make a positive impact every day!

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount

Work Location:

In person