Find & Apply For Office Manager Jobs in Tecumseh, Michigan

Office Assistant / Customer Service Representative Naugle Heating, Cooling, Plumbing & Electric is looking for a full-time Office Assistant / Customer Service Representative to join our team! If you are an organized, dependable person who enjoys helping customers, communicating by phone, email and text, and working in a fast-paced environment, we want to hear from you. This position is primarily focused on customer service and scheduling. You will be one of the first points of contact for our customers and will work closely with our office staff and technicians to keep appointments, service calls, estimates, and quotes organized and running smoothly.

Position Details Schedule:

Monday-Friday, 8:00 AM-4:30

PM Location:

In-person Pay:

$18

• 22 per hour, depending on experience

Employment:

Full-time Responsibilities

• Answer incoming phone calls and provide friendly, professional customer service
• Respond to customers by phone, email, and text
• Schedule residential and commercial service calls
• Schedule estimates and quotes
• Make outbound calls for scheduling, customer follow-up, appointment confirmations, and other service needs
• Communicate with customers regarding appointments, scheduling, and service needs
• Work closely with technicians and the office team to maintain accurate schedules
• Enter customer and job information accurately into our computer systems
• Follow up on estimates and quotes as needed
• Help keep customer information and job records organized
• Assist with general office and administrative duties
• Provide secondary assistance with accounts receivable and payment-related tasks

Qualifications Required:

• Previous office, administrative, or customer service experience
• Excellent verbal and written communication skills
• Comfortable answering and making phone calls throughout the day
• Strong computer skills and knowledge of Microsoft Office
• Excellent attention to detail
• Strong organizational and time-management skills
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work independently and take initiative
• Ability to work well as part of a team
• Willingness and ability to learn new software and procedures
• Professional, positive, and customer-focused attitude
• Clean background check

Preferred:

• Experience in HVAC, plumbing, electrical, or another home-service trade
• Previous scheduling, dispatching, or service-office experience
• Experience with Housecall Pro
• Experience working with technicians or field-service teams Housecall Pro experience is a plus, but not required.

We are willing to train the right person.

The Ideal Candidate:

We are looking for someone who is organized, detail-oriented, dependable, and comfortable taking ownership of their work. You should be someone who can answer a busy phone line while keeping up with emails, texts, scheduling, and customer requests without becoming overwhelmed. You need to be comfortable working independently, but also understand the importance of being a team player in a busy service company. Most importantly, you should genuinely enjoy helping customers and providing excellent customer service.

What We Offer:

• $18•22/hour, based on experience•Full-time, Monday-Friday schedule•8:00 AM-4:30 PM•Paid Time Off after 90 days•Health benefits 401(k) Training and support About Naugle Heating, Cooling, Plumbing & Electric Our office is the hub that keeps our technicians, customers, and daily operations moving.

We take pride in providing dependable service and a great customer experience. If you're an experienced office or customer service professional who is organized, hardworking, dependable, and ready to be part of a team, we'd love to hear from you! Apply today to join the Naugle Heating, Cooling, Plumbing & Electric team. Opportunity to grow with an established local company Team-oriented work environment Work alongside experienced office staff and technicians

Pay:

$18.00

• $22.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance Retirement plan

Work Location:

In person