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Administrative
Office Manager
Wyoming, MI
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Quantum Mental Health Wellness Center

front desk office manager

Job Description

front desk office manager Quantum Mental Health Wellness Center Wyoming, MI Job Details Part-time $20 - $22 an hour 20 hours ago Benefits Professional development assistance Flexible schedule Referral program Qualifications Bilingual Customer communication Medical scheduling Administrative experience High school diploma or GED Medical records
Full Job Description Front Desk Manager Quantum Mental Health Wellness Center Location:
Wyoming, Michigan, with local travel for outreach
Position:
Part-time employee, with a planned transition to full-time in 2027 based on practice needs and available funding
Schedule:
up to 30 hours per week; schedule established upon hire Starting pay: $20 per hour Reports to: Wylea Griggs, Founder & CEO Position Overview Quantum Mental Health Wellness Center is seeking an organized, welcoming, and dependable Front Desk Manager to coordinate daily office operations, support clients and clinicians, and strengthen community relationships. This position includes front desk administration, intake coordination, and community outreach. Responsibilities Front Desk & Office Operations Welcome clients and respond professionally to calls, emails, and inquiries. Schedule appointments and coordinate clinician availability. Assist clients with intake forms and required paperwork. Verify insurance eligibility and benefits and document information accurately. Coordinate billing questions and follow-up with the billing team. Track referrals, scheduling needs, and outstanding paperwork. Maintain office supplies, administrative records, and organized workflows. Support employee, contractor, and student onboarding. Protect confidential information and follow Quantum's privacy and security procedures. Direct clinical questions and urgent concerns to the appropriate clinician using established protocols. Community Outreach & Engagement Build relationships with healthcare providers, schools, colleges, businesses, and community organizations. Coordinate partnership meetings and follow up with referral contacts. Represent Quantum at approved community events and networking opportunities. Distribute approved promotional materials and information about services. Maintain a community contact directory and outreach calendar. Support workshops, presentations, social media, and distribution of Quantum's monthly magazine. Track outreach activity and referral sources. Team Support Communicate administrative updates to clinicians and leadership. Help improve scheduling, intake, and referral procedures. Participate in regular meetings with the Founder & CEO. Prepare brief monthly reports on inquiries, scheduling, referrals, and outreach. Qualifications High school diploma or equivalent required. Experience in administration, customer service, healthcare support, or community outreach. Strong communication, organization, and follow-through. Ability to manage priorities and work independently after training. Comfort using email, calendars, spreadsheets, and office software. Professional judgment when handling sensitive information. Ability to attend local outreach meetings and events. Preferred Qualifications Experience in a medical or mental health practice. Familiarity with TherapyNotes or another electronic health record system. Experience with insurance verification, billing coordination, or community partnerships. Bilingual skills welcomed. Growth & Compensation Starting pay is $20 per hour , with a performance review after 90 days. Wage increases may be considered based on performance, responsibilities, and available budget. The position will begin part-time, with a planned transition to full-time in 2027. The transition will depend on practice growth, staffing needs, available funding, and employee performance; it is not guaranteed. How to Apply Email your résumé and a brief statement of interest to with the subject line "Front Desk Manager Application." Quantum Mental Health Wellness Center is an equal opportunity employer.
Pay:
$20.00 - $22.00 per hour Expected hours: No more than 30.0 per week
Benefits:
Flexible schedule Professional development assistance Referral program
Experience:
in a medical or mental health practice.: 1 year (Required)
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Professional Development
  • Dental Insurance
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