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Assistant Front Office Manager

• Edgewater Missoula Averill Hospitality Employment Services 100 Madison Street, Missoula, MT 59802 $45,000
• $49,000 a year
• Full-time Apply with Indeed Hospitality is in the details — and it starts with you!

When you join Averill Hospitality you will be part of team that embodies Montana hospitality and delivers exceptional guest service every day! As an Assistant Front Office Manager , you're not just responsible for ensuring that employees are prepared and well informed to deliver guests an exceptional experience from check-in through check-out.

• you're creating unique experiences that leave lasting impressions on every stay.

Here's what you'll do during a typical day: Assist the Rooms Director to oversee the entire Front Office operation in order to maintain high standards and evaluate levels of guest satisfaction. Assist with the monitoring of trends with a focus on continuous improvement. Ensure regular and VIP guests are recognized, and the Front Office department maximizes room occupancy at best rates in addition uses up-selling techniques to promote hotel services and facilities. Assist the Rooms Director with settling departmental objectives, work schedules, budgets, policies, procedures, as well as monitoring the appearance, standards, and performance of the Front Office employees with an emphasis on training and teamwork. Maintain good communication and working relationships with all hotel departments, conduct monthly communication meetings in the absence of the Rooms Director, and produce minutes. Assist the Rooms Director with staff performance issues in compliance with company policies and procedures as well as with recruiting, managing, training, and developing the Front Office team.

What we are looking for:

At Averill Hospitality, our core values define what it takes to succeed here and guides the qualities we look for in every Team Member. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Prepare moderately complex calculations for financial reporting. Supervisory skills. Ability to coordinate and cooperate with other departments regarding Front Office services and activities. Ability to access and accurately input information into a computer using various computer software programs which may including Word, Excel, PowerPoint, Access, Outlook, and/or other relevant programs. Extensive knowledge of hotel operations. Ability to work in teams and independently. Demonstrates the ability to perform effectively in high-stress environments, adapts quickly to unexpected changes, and manages demanding workloads while maintaining composure, focus, and professionalism.

What we offer:

When you join Averill Hospitality, our exceptional care extends to you with perks and benefits, including: Incredible travel perks

• hotel travel benefits with low room rates. Other discounts
• employee discounts at our restaurants, spas and more! Financial security for your future
• our 401K retirement plan and employer match make it easier to save for what's next. Generous holiday and paid time off (PTO)
• recharge, relax, and take time for what matters most. Wellness plan
• stay on top of your health with our company sponsored Wellness program through Healthy is Wellness. Health & welfare benefits
• we offer a variety of health plans that keep you and your family covered with Medical, Dental, Vision and Supplemental insurance options for eligible full-time Team Members. Support resources
• eligible full-time Team Members can access free counseling and support through the Employee Assistance Program (EAP). Paid parental leave
• because family matters.

We offer paid leave for eligible full-time Team Members.

REQUIREMENTS 1-2

years of prior guest service experience preferred. Prior hospitality experience preferred. 1-2 years of prior supervisory or management experience preferred Averill Hospitality is a family-run resort and hotel management company in Montana with the vision of delivering exceptional guest experiences that exceed expectations in every way, every time, at all of our properties. Each of our properties is unique, yet all are connected by the welcoming spirit and genuine hospitality of our people. Our traditional ways of hospitality weave comfort, amenities, and local adventure to create a complete travel experience. We craft a warm and sophisticated ambiance with a little surprise of fun! Authenticity is at the heart of Averill Hospitality. Our hotels and resorts have been designed with purpose, reflecting their region and communities in décor, style and cuisine. Want to learn more?

Check us out at:

Averill Hospitality

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Averill Hospitality Our Hotel:

The Edgewater Missoula seamlessly blends its storied past with refined, contemporary luxury, offering an experience that is both rooted in history and elevated for today's discerning guest. The Edgewater is conveniently located three blocks from the University of Montana Campus, eight miles from Missoula International Airport, within walking distance of Downtown Missoula's business district, restaurants and main attractions, and minutes from beautiful countryside, mountains, and world-class fly fishing. This hotel in Missoula, Montana, offers comfortable, spacious guest rooms—many overlooking the river with stunning views of Mount Sentinel, Finn restaurant & bar serving breakfast, lunch, dinner, and daily happy hour specials, meeting & convention space, and an on-site pool & fitness center.