Find & Apply For Office Manager Jobs in Indian Trail, North Carolina

About the Role Formula Air HVAC is seeking an organized, dependable Office Manager to oversee the day-to-day operations of our service dispatch, installation dispatch, claims processing, and warehouse departments. This person will help keep work moving across the office and field teams: making sure employees stay on task, appointments are scheduled and followed through, warranty tickets are managed accurately, and customer concerns are handled professionally. The Office Manager will also support hiring and staffing decisions, improve office procedures, and help maintain clear accountability across departments. Responsibilities Oversee daily operations for service dispatch, installation dispatch, claims processing, and warehousing. Help ensure employees understand their responsibilities, stay on task, and meet department expectations. Monitor scheduling and appointment follow-through, addressing delays, missed steps, and communication gaps. Manage company activity across home warranty portals, including ticket updates, documentation, status accuracy, and timely follow-up. Review claims and work orders for accurate, complete information. Handle calls and escalated concerns from upset customers with professionalism, patience, and a focus on resolution. Identify recurring operational issues and work with employees and leadership to address them. Create, update, and maintain procedure documentation and training materials. Participate in hiring, onboarding, performance management, and termination decisions. Coordinate with technicians, installers, dispatchers, claims staff, and warehouse personnel to support daily operations. Help maintain organized warehouse processes, including communication about parts, materials, and job needs. Provide management with updates on department performance, staffing needs, and unresolved customer or operational concerns. Qualifications Previous experience in office management, operations, dispatch, or a related leadership role. HVAC, home services, or warranty-company experience is strongly preferred. Strong organizational and time-management skills, with the ability to manage several departments and priorities. Clear, professional communication skills, including experience handling customer complaints or escalations. Comfort using computer systems, online portals, scheduling tools, and business software. Ability to hold employees accountable while maintaining a respectful, team-focused work environment. Sound judgment, attention to detail, and a practical approach to solving problems. Ability to document processes clearly and help employees follow consistent procedures. What We're Looking For The right person is proactive, steady under pressure, and comfortable taking ownership of daily operations. They can see where work is getting delayed, communicate expectations clearly, and follow issues through to resolution. Experience in a fast-paced HVAC or home-services office will be especially valuable.

Pay:

$75,000.00 - $115,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person