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Position Overview:

As an Office Manager and Customer Service Representative, you will be the central communication and operations hub for our company. You will handle inbound and outbound customer calls, manage scheduling for inspections and installations, maintain CRM records, and support accounts payable and receivable. Key Responsibilities Customer Service & Call Center Support Answer and place inbound and outbound customer service calls Communicate with customers via phone, email, and text Enter detailed customer notes and job updates into the CRM system Provide exceptional customer service throughout the sales and installation process Act as the primary point of contact between customers, sales representatives, and installation crews Scheduling & Office Management Schedule home inspections, sales appointments, and installation jobs Coordinate schedules for technicians, project managers, and installation teams Ensure proper allocation of crews, materials, and timelines Maintain organized job files, permits, and documentation Accounting & Administrative Duties Generate and send customer invoices Record customer payments, deposits, and miscellaneous receipts Manage accounts payable and accounts receivable Review vendor invoices and reconcile credit card purchases Enter financial data into QuickBooks or similar accounting software Required Qualifications 1+ year of customer service or call center experience (3+ years preferred) Strong phone etiquette and interpersonal communication skills Experience using CRM systems, Microsoft Excel, and standard office software Highly organized with strong time-management skills Ability to multitask in a fast-paced home services environment Preferred Experience (Strong SEO Match) Office Manager or Administrative Assistant experience QuickBooks or accounting software experience Home improvement industry experience including: Basement waterproofing Foundation repair Roofing, siding, windows Gutters or solar Construction, contracting, or home services background Why Work at Blue Umbrella Waterproofing Competitive hourly pay with bonus opportunities Training provided to help you succeed Long-term career growth within a stable, growing home improvement company Positive Work Culture Supportive, respectful, and family-oriented team environment Fun, collaborative workplace where your work is valued Recognized as one of the best places to work in New Jersey Meaningful, Impactful Work Help homeowners protect their basements and foundations Play a direct role in solving urgent home safety issues Make a real difference for families and communities across New Jersey Job Type & Location Full-Time In-Office Position New Jersey Apply Today If you're searching for an Office Manager job in New Jersey, a Customer Service Representative role in home improvement, or a call center position with growth potential, we want to hear from you. Apply now to join Blue Umbrella Waterproofing and build a career you can be proud of.

Job Type:

Full-time Pay:

$35.00 - $38.00 per year Ability to

Commute:

Cranford, NJ 07016 (Required) Ability to

Relocate:

Cranford, NJ 07016: Relocate before starting work (Preferred)

Work Location:

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Find & Apply For Office Manager Jobs in Cranford, New Jersey

Business Office Manager