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Business Office Manager Silver Sierra Senior Living & Memory Care Carson City, NV Job Details Full-time 2 days ago Qualifications Microsoft Word Customer communication Administrative experience High school diploma or GED Full Job Description Business Office Manager Silver Sierra Senior Living & Memory Care | Carson City, NV About the Position Silver Sierra Senior Living & Memory Care is seeking an organized, dependable Business Office Manager to oversee the administrative and financial operations of our assisted living and memory care community. Reporting to the Executive Director, this role manages resident billing, collections, payroll coordination, employee records, and daily business office functions while providing respectful, responsive service to residents, families, employees, and vendors. Medicaid billing experience is a major plus. Candidates with hands-on experience preparing and submitting Nevada Medicaid claims, following up on denials, and posting payments are strongly encouraged to apply. Experience with PointClickCare and the Nevada Medicaid Gainwell provider portal is especially valuable. Key Responsibilities Manage resident accounts, prepare invoices, and maintain accurate records of rent, care charges, payments, credits, and account adjustments. Monitor accounts receivable, follow up on past-due balances, and communicate clearly and compassionately with residents, families, and responsible parties about billing questions and payment arrangements. Coordinate Medicaid billing, including verifying eligibility and authorizations, gathering supporting documentation, preparing and submitting claims, tracking claim status, resolving rejected or denied claims, and posting payments in coordination with leadership and billing support. Maintain accurate resident financial information and coordinate billing changes for admissions, discharges, room changes, and changes in services. Record incoming payments, prepare deposits, reconcile payment records, and provide collection and financial reports to leadership. Coordinate payroll processing, review timekeeping records with department managers, and maintain accurate payroll and time-off documentation. Support hiring and onboarding, maintain confidential personnel files, and track required employee licenses, certifications, screenings, and training records. Organize vendor invoices and supporting records, respond to account inquiries, and coordinate payment questions with the appropriate accounting or ownership contacts. Maintain organized office files, correspondence, supplies, and administrative records; support front desk and telephone coverage as needed. Partner with the Executive Director and department leaders to resolve administrative concerns and support efficient community operations. Protect resident and employee confidentiality and follow applicable regulations, resident rights, and company policies. Qualifications High school diploma or GED required; additional education in business, accounting, or a related field preferred. Experience in business office operations, billing, accounts receivable, bookkeeping, payroll, or related administrative work. Assisted living, memory care, senior living, or healthcare business office experience preferred. Nevada Medicaid billing and claims experience strongly preferred and considered a significant advantage. Experience with PointClickCare, the Nevada Medicaid Gainwell provider portal, QuickBooks, and/or ADP Workforce Now is a plus. Proficiency with Microsoft Excel, Word, Outlook, and accurate data entry. Strong attention to detail, organization, follow-through, and the ability to manage competing priorities independently. Professional communication and customer service skills, including the ability to discuss financial matters with sensitivity and discretion. Ability to work collaboratively with residents, families, staff, and community leadership. To Apply Please submit your resume highlighting relevant business office experience and any assisted living, Medicaid billing, PointClickCare, or payroll experience.

Work Location:

In person