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Administrative
Office Manager
Brewerton, NY
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Full-Time Job Overview CNY Skin Health Dermatology & Aesthetics is a growing, locally owned medical dermatology and aesthetics practice dedicated to providing exceptional patient care in a welcoming, professional environment. We are seeking a highly organized, motivated, and dependable Office Manager to oversee daily administrative operations, support our clinical team, and ensure an outstanding experience for every patient. The ideal candidate is a natural leader who takes initiative, communicates effectively, solves problems independently, and thrives in a busy medical office setting. This is a hands-on leadership position that requires strong organizational skills, accountability, attention to detail, and a commitment to helping our practice continue to grow. Key Responsibilities Daily Office Operations Oversee daily front-office operations to ensure an efficient and organized clinic environment. Coordinate patient scheduling, registration, check-in, check-out, and overall patient flow. Monitor daily schedules and proactively address cancellations, scheduling conflicts, and operational challenges. Maintain office supplies, inventory, administrative records, and general office organization. Identify opportunities to improve efficiency and implement better office workflows. Staff Leadership & Coordination Provide daily guidance and support to front-office and administrative staff. Assist with employee scheduling, training, delegation, and accountability. Foster a positive, professional, and team-oriented work environment. Promote effective communication between administrative staff, medical providers, and management. Address operational concerns promptly and professionally. Patient Experience & Communication Ensure all patients receive friendly, compassionate, and professional service. Oversee incoming phone calls, patient messages, appointment requests, and general inquiries. Handle patient concerns and assist in resolving complaints professionally. Maintain clear communication with patients regarding appointments, practice policies, and administrative questions. Help maintain a welcoming and professional atmosphere throughout the clinic. Medical Office Administration Coordinate insurance verification, referrals, prior authorizations, and related administrative workflows. Support accurate patient registration, collection of copays and balances, and documentation. Work collaboratively with billing personnel to address administrative issues affecting claims and collections. Maintain accurate patient records within the electronic medical record (EMR) system. Ensure compliance with HIPAA regulations and patient confidentiality standards. Assist with administrative reporting, spreadsheets, and tracking practice performance. Qualifications & Skills Previous medical office experience strongly preferred, particularly in dermatology, specialty medicine, or outpatient healthcare. Previous office management, supervisory, or team leadership experience preferred. Strong organizational and multitasking abilities. Excellent communication, interpersonal, and customer service skills. Ability to prioritize tasks, delegate responsibilities, and solve problems independently. Proficiency with computers, Microsoft Office, spreadsheets, and electronic medical record systems. Familiarity with insurance processes, patient scheduling, and medical office workflows preferred. Experience with Modernizing Medicine (ModMed/EMA) or Klara is a plus. Strong attention to detail and ability to maintain patient confidentiality. Reliable, professional, adaptable, and capable of working efficiently in a fast-paced clinical environment. What We're Looking For We are looking for someone who takes pride in their work, leads by example, and treats the success of the practice as a shared responsibility. The right candidate will be proactive rather than reactive, willing to step in wherever needed, and comfortable holding themselves and their team to high standards. Our Office Manager should be approachable, solutions-oriented, and committed to creating a positive experience for both patients and employees. Why Join CNY Skin Health? CNY Skin Health Dermatology & Aesthetics is a locally owned, growing practice offering both medical dermatology and aesthetic services. We value teamwork, professionalism, exceptional patient care, and employees who want to make a meaningful contribution to our success. This is an opportunity to take on an important leadership role, help shape office operations, and grow alongside an expanding healthcare practice. We look forward to welcoming a motivated and dedicated Office Manager to our team!
Pay:
$25.00 - $30.00 per hour
Benefits:
401(k) Employee discount Flexible schedule Paid time off Referral program