Find & Apply For Office Manager Jobs in Wauseon, Ohio

Regional Front Office Supervisor 1090 North Shoop Avenue, Wauseon, OH 43567 From $24 an hour - Full-time Apply with Indeed

POSITION SUMMARY

The Regional Office Supervisor oversees daily operations and overall performance at three offices in Adrian, Michigan, and Wauseon and Defiance, Ohio. The supervisor travels between the offices and works on-site at all three, providing operational oversight and staff support at each location. This role ensures that front- and back-office functions, including reception, scheduling, patient flow, and customer service, run efficiently and consistently across locations. The Regional Office Supervisor works closely with the Practice Manager, other Regional Office Supervisors, and the Regional Clinical Supervisor to implement best practices and maintain a high standard of patient care. The role also includes staff development, performance oversight, operational troubleshooting, and collaboration with upper management to meet organizational goals. The ideal candidate is an organized, people-focused leader who can solve problems, balance competing priorities, and support teams across multiple offices.

KEY RESPONSIBILITES

Assist with hiring and training of reception staff to ensure team members are well-prepared and aligned with practice standards Provide ongoing support and coaching to front office staff to promote a high level of performance and professionalism Maintain staff schedules to ensure adequate coverage and efficient operations across all locations Conduct regular performance evaluations and address any staff issues or concerns Maintain a patient focused environment and act as the point of contact for patient grievances, billing questions and other matters as needed Communicate with vendors as needed Order retail supplies, maintain and record inventory to ensure zero waste Order and maintain inventory of necessary office supplies, including but not limited to paper, janitorial supplies, ink, pens, and other essential items Keep track of lunch budget and employee scrub allowance and ensure spending aligns with company guidelines Communicate with the HR Director regarding any additions that need to be applied to staff timecards, such as travel incentive pay or no call-off bonuses Review time off requests for his/her respective offices Encourage comradery and positive work morale by recognizing staff effort, putting together office functions such as holiday pot-lucks and other group events Work closely with the Practice Manager to support regional goals and practice-wide initiatives Serve as the primary liaison between staff, providers, and upper management to ensure effective communication and operational alignment Communicate updates, policy changes, or new protocols clearly and consistently Collaborate with other supervisors, and the regional clinical manager to ensure consistency across locations Handle day-to-day issues as they arise, including staffing, scheduling conflicts, or patient concerns Identify areas for improvement and recommend or implement solutions to enhance workflow and service delivery Ensure exceptional customer service is delivered consistently at all touchpoints of the patient journey Address patient concerns promptly and professionally, fostering a positive experience for all patients Ensure compliance with internal policies, HIPAA regulations, and other industry standards Support initiatives for continuous improvement in service quality and operational efficiency Front Desk receptionist fill-in if needed

JOB REQUIREMENTS

Bachelor's degree or Associate's Degree in Business Administration or similar field preferred, experience in lieu of degree will be considered Previous medical office experience required Excellent interpersonal skills required Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame Travel between the Adrian, MI, Wauseon, OH and Defiance, OH offices. Demonstrates professionalism and clerical procedures in a medical based office setting and systems such as word processing, managing files and records Knowledge of Microsoft programs including Word and Excel Ability to multitask and prioritize daily workload High level of oral and written communication skills Attention to detail

Pay:

From $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Vision insurance

Work Location:

In person