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Administrative
Office Manager
York, PA
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Bellomo & Associates, LLC

Front Office Manager - Law Firm

Job Description

Front Office Manager - Law Firm Bellomo & Associates, LLC York, PA Full-Time | In Person Bellomo & Associates, LLC is looking for a full-time Front Office Manager to become the central point person for the client experience and daily front office operations at our York office. This person will welcome clients, coordinate meeting preparation, manage document handoffs, and help keep our office organized and ready each day. For many families, a visit to our office comes during a time of important decisions or uncertainty. The person in this role will help clients feel comfortable and cared for while making sure the details behind each visit are handled accurately and the right information reaches the right teammate. If you love creating order, taking ownership, supporting a team, and helping people feel welcomed and cared for, we would love to meet you. About Bellomo & Associates Bellomo & Associates, LLC is an estate planning and elder law firm focused on helping families protect what matters most. We believe in education and helping families understand their options, make informed decisions, and move forward with confidence. Every interaction with our team is an opportunity to make that experience more welcoming and easier to navigate. Roles and Responsibilities This is a hands-on role based at the York front desk. This person will take ownership of client arrivals and checkout, document and message handoffs, attorney meeting preparation, office readiness, and assigned administrative support. They will coordinate closely with attorneys, remote paralegals, our Workshop Operations Coordinator, and teammates across our three locations. Typical office hours are Monday through Thursday, 8:30 a.m. to 5:00 p.m., and Friday, 8:30 a.m. to noon, with lunch breaks and occasional evening workshop support. Welcome clients and visitors with warmth and professionalism, notify the appropriate teammate of their arrival, and help them feel comfortable during their visit. Guide clients through checkout so next steps, payment status, copies, and any outstanding follow-up are clearly communicated and documented. Process approved payments and provide receipts using established procedures; direct billing questions or payment exceptions to the appropriate team. Receive, log, safeguard, and route client documents, messages, and other materials. Scan or coordinate scanning as needed and record clear notes in the client matter. Prepare authorized document pickups, confirm release instructions, and document what was provided and where originals are located. Follow through on handoffs to confirm materials reach the correct teammate, and promptly flag urgent items, missing information, or unanswered requests. Prepare attorney meeting files in advance, identify missing materials, and coordinate York conference rooms so meetings can begin ready. Keep the reception area and shared client spaces welcoming and orderly, with refreshments, signage, and general office supplies ready for use. Complete assigned workshop preparation, materials assembly, scanning, mailings, cards, and other document support accurately and by agreed deadlines. Provide designated phone backup, capture accurate messages, and direct questions to the appropriate person. Coordinate with Operations on competing priorities and coverage needs, and provide a clear handover to front desk backups. Use checklists and shared systems consistently, track assigned work, and suggest practical improvements when recurring issues affect clients or teammates. Who We're Looking For Warm, professional, and attentive to clients who may be navigating difficult or emotional situations. Highly organized and accurate with documents, payments, and written notes. Proactive and comfortable taking ownership of daily work and following through until it is complete. Able to manage interruptions, reassess priorities, and ask for help before something is missed. A clear, respectful communicator who works well with both in-person and remote teammates. Trustworthy with confidential information and comfortable asking questions when unsure. Comfortable with Outlook, Teams, Word, shared calendars, scanners, and PDF tools, and willing to learn Actionstep and our office systems. Receptive to feedback and willing to follow established processes while helping improve them. Experience in a busy professional office, front office coordination, client service, hospitality, or administrative support is preferred. A bachelor's degree is not required. Our team is guided by five core values: Humbly Confident, Get Stuff Done, Put People First, Accountable to the System, and Do the Right Thing. We are looking for someone who brings those values to everyday interactions with clients and teammates. Location This position is based in person at our York front desk and works with teammates across our three locations and remote departments. York Office 3198 East Market Street York, PA To Apply Please submit your resume and a brief note telling us why this role interests you and how your experience has prepared you to create a welcoming client experience while keeping a busy front office organized.
Pay:
$21.00 - $23.00 per hour Expected hours: 38.0 - 42.0 per week
Benefits:
401(k) 401(k) matching Employee assistance program Paid time off
Work Location:
In person

Benefits

  • Health and Wellness Programs
  • Paid Time Off (PTO)
  • Dental Insurance
  • 401(k) Plans
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