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Administrative
Office Manager
Monterey, TN
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Cumberland Cove POA

Office Manager

Job Description

As a representative of Cumberland Cove, this position is responsible for projecting enthusiasm, and professionalism expected by visitors and homeowners. This position includes oversees all administrative, financial, and communication operations, including assistance of customers, homeowners and board members while performing in a professional manner always. Qualifications
  • Proficient in computer systems including Microsoft Word, Excel and Quickbooks.
  • Ability to accurately process all data into the software system and maintain accurate records
  • Ability to compose business letters and correspondence.
  • Ability to handle all requirements of the position while maintaining confidentiality.
  • Ability to perform all job duties as the Office Assistant and Administrative Secretary
  • Ability to effectively manage employees and delegate job duties.
  • Full booking capabilities Job Duties
  • Greet and handle all residents and customers with respect and courtesy, regardless of whether they are on the telephone or in person
  • Immediately attempt to solve the customers questions and/or problems. If unable to do so or further research is needed, follow up within a reasonable period through a written, email or telephone conversation. Managerial duties
  • Supervise staff, resolve administrative issues, and respond to employee concerns.
  • Track all daily hours worked by all employees on an approved time sheet.
  • Approve leave requests and enforce attendance policies.
  • Ensure standardized processes and implement improvements for office efficiency.
  • Foster a professional, collaborative, and positive office environment. Environmental Control Committee
  • Support and assist the Secretary with all ECC duties, including standardizing processes and ensuring cross training to cover absences Financials
  • Oversee all financial information, invoices, checks and entries into the QuickBooks software program
  • Maintain and manage the general ledger, ensuring transactions are accurately recorded, properly classified, and reconciled
  • Process employee payroll accurately and timely, including payroll deductions, withholdings, and applicable payroll tax deposits
  • Prepare and file required federal and state payroll tax reports, including quarterly Form 941 filings and other applicable payroll-related filings
  • Ensure up to date, accurate, and timely customer information as needed by the ECC committee and the board of directors
  • Ensure processing of returned checks, late fees, adjustments, lien fees, attorney fees and court cost.
  • Maintain list of delinquent accounts and customer folders
  • Ensure reconciled checking, debit, petty cash accounts at end of month
  • Take deposits to bank as needed.
  • Ensure accurate journal entries and proper financial statements are available monthly and yearly aligned with CPA needs Administrative
  • Compose letters to the members for returned checks
  • Compose and mail certified letters regarding unpaid annual assessments as well as lien action for unpaid assessments and foreclosures
  • Prepare lien, process check for lien payment and file with appropriate County Register of Deeds.
  • Maintain all correspondence between the attorney and the POA regarding foreclosure.
  • Prepare release of lien when customers have satisfied the lien amount in full.
  • Prepare letters to banks and attorney when BOD change office. Help with signature card signing. General Office Duties
  • Maintain and order all office and building supplies
  • Receive ads for the newsletter, payments and maintain.
  • Prepare the monthly employee schedule ensuring necessary coverage throughout the year
  • Take care of Entrance water shut off and on seasonally.
  • Maintain security account with Welcome Center key fob distribution and alarm codes for all events, Board of Directors, committees and clubs.
  • Scheduling of pest control quarterly for WC and Maintenance Building.
  • Maintain Cove website, approve members, upload financials, BOD minutes, Agendas, newsletter, etc.
  • Coordinate with IT tech and issues that arise with computers and cove website.
  • Maintain Zoom account and meetings. Coordinate with IT tech uploading meetings.
  • Maintain and update names and phone numbers for the All-call system. Schedule and record all-calls for community.
  • Ensure events calendar is kept up to date
Pay:
$21.00 - $24.00 per hour Expected hours: 20.0 - 24.0 per week
Work Location:
In person
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