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Office Manager/Bookkeeper Think Unified Arlington, TX Job Details Full-time $50,000 - $60,000 a year 19 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Professional development assistance Referral program Qualifications Vendor relationship building ConnectWise Customer communication Confidential information handling Microsoft Outlook Spreadsheets Administrative experience Documentation tools Attention to detail QuickBooks Microsoft Teams Office management Process management

Full Job Description Office Manager Company:

Think Unified (Managed Service Provider)

Location:

Arlington, TX (In-Office)

Employment Type:

Full-Time About Us Think Unified is a growth-focused Managed Service Provider (MSP) delivering IT strategy, security, cloud, and support services to businesses across the DFW area. We pride ourselves on operational excellence, proactive service, and long-term client partnerships. We are seeking a highly organized, detail-driven Office Manager to oversee administrative operations, support leadership, and ensure smooth day-to-day business functions. This role is critical to maintaining internal efficiency and delivering a high-quality client experience. Position Summary The Office Manager is responsible for coordinating administrative, financial, and operational activities within the company. This role works closely with leadership, service operations, sales, and finance to ensure systems, processes, and documentation are accurate and efficient. This individual must thrive in a fast-paced MSP environment, demonstrate strong attention to detail, and maintain confidentiality with financial and personnel information. This role is well positioned for growth into multiple areas of the business. Key Responsibilities Office & Administrative Operations

• Manage day-to-day office operations and vendor relationships
• Maintain organized digital and physical records
• Oversee office supplies and facility needs
• Coordinate internal meetings and company events
• Receiving equipment, coordinating with operations, and managing returns Financial & Billing Support
• Invoicing and billing (monthly recurring services, projects, hardware) via ConnectWise
• Bookkeeping in QuickBooks Online including: Manage A/R, A/P, vendor payments, and collections Account reconciliation Monthly and quarterly reports
• Manage purchasing and ensure margin accuracy
• Payroll administration and documentation via QuickBooks Payroll
• Maintain contract documentation and renewal tracking via ConnectWise Manage MSP Operations Support
• Customer communication (answer inbound calls, respond to customer requests for billing clarification)
• Ensure service contracts and agreements are properly documented
• Support reporting for leadership (KPIs, utilization, revenue tracking)
• Coordinate logistics between departments
• Maintain compliance documentation (insurance, vendor agreements, etc.) HR & Compliance Support
• Maintain employee records and personnel documentation
• Assist with benefits coordination
• Support hiring logistics and interview scheduling
• Ensure adherence to company policies and local employment requirements Qualifications Required
• 3+ years experience in office management, operations, or administrative leadership
• Strong organizational and multitasking skills
• Experience supporting financial or billing processes
• Experience with QuickBooks (preferably QuickBooks online)
• High proficiency in Microsoft 365 (Excel, Outlook, Teams)
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion Preferred
• Experience working in a Managed Service Provider (MSP) or IT services company
• Familiarity with PSA tools (ConnectWise)
• Experience supporting billing for recurring service contracts
• Understanding of basic accounting principles Key Traits We're Looking For
• Detail-oriented and process-driven
• Calm under pressure
• Proactive problem solver
• Professional and polished communicator Compensation & Benefits
• Competitive salary based on experience $50,000-60,000
• Health benefits
• Paid time off
• Professional development opportunities
• Growth path into Sales, Finance, Operations, or HR leadership Why This Role Matters In an MSP, small administrative errors can turn into billing issues, margin leakage, or client dissatisfaction.

This role directly impacts operational efficiency, financial accuracy, and company growth.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance

Experience:

Office management: 3 years (Required) Ability to

Commute:

Arlington, TX 76011 (Required)

Work Location:

In person