Find & Apply For Office Manager Jobs in Conroe, Texas

Reports to: Chief Financial Officer (CFO), with additional directions from the company's owners as needed. About the Position One Source Residential Services LLC is seeking an organized, dependable Office Manager to oversee daily office operations and support our pest, pool and lawn service teams. This is a hands-on role for someone who enjoys leading office staff, helping customers, keeping billing accurate, and coordinating with department managers and field employees. The ideal candidate takes initiative, follows through, and keeps the office running smoothly as priorities change. Experience with Field Routes is preferred. Responsibilities Office Operations and Team Leadership Oversee daily office activities and supervise administrative and customer service staff. Assign responsibilities, provide training, and ensure work is completed accurately and on time. Establish and maintain consistent office procedures, organized records, and clear communication. Coordinate with department managers to resolve issues and support daily service operations. Assist with employee onboarding, administrative paperwork, and training on office procedures.

• Review and approve employees' hours each week, verify accuracy, and resolve any discrepancies before submitting them for payroll processing. Customer Service and Scheduling Handle customer questions, service concerns, and escalated issues professionally. Oversee appointment scheduling, recurring services, work orders, and route coordination. Work with field teams to communicate schedule changes and follow up on incomplete services. Maintain accurate customer accounts, service details, pricing, and billing information. Coordinate customer requests for additional services with the appropriate department. Billing and Administrative Support Oversee timely invoicing, payment processing, and follow-up on past-due accounts. Review completed work orders to help ensure services are billed accurately. Maintain supporting records for customer payments, deposits, and vendor invoices. Coordinate with Accounting to resolve discrepancies and provide information needed for month-end closing. Prepare operational reports and maintain departmental and vehicle records. Software and Process Improvement Use Field Routes to manage customer accounts, schedules, work orders, billing, and reports. Help staff follow consistent procedures and maintain accurate system records. Identify practical ways to improve office efficiency, customer service, and communication. Qualifications Previous office management or administrative supervisory experience. Strong organizational skills and the ability to manage competing priorities. Experience with customer service, scheduling, invoicing, payment processing, and collections. Ability to lead a team, address problems, and hold staff accountable professionally. Clear written and verbal communication skills. Proficiency in Microsoft Office, including Excel and Outlook. Attention to detail, sound judgment, and discretion when handling confidential information. Preferred Experience Field Routes experience , particularly with customer accounts, scheduling, routing, billing, and reporting. Experience in pest control, pool services, lawn care, or a similar service business. Experience coordinating office support for multiple service departments.

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k)

Work Location:

In person