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Administrative
Office Manager
Lockhart, TX

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Polaris Law PLLC

Front Office Manager

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Job Description

Job Summary We are seeking a highly organized Front Office Manager to lead our front desk operations and deliver exceptional client experiences. In this pivotal role, you will oversee daily front desk activities, manage client relations, and ensure smooth communication between staff and clients. Your leadership will set the tone for a welcoming environment, uphold service standards, and drive operational excellence across the office. Strong communication skills and a proactive approach are essential to thrive in this dynamic position. Duties Supervise front desk to ensure efficient processes and outstanding client service Manage appointments using case management system MyCase to ensuring accuracy and availability updates Handle client inquiries and complaints with professionalism and promptness to maximize satisfaction Ensuring office is adequately stocked with supplies, including paper, staples, etc., and otherwise ensuring all necessary equipment is ordered Maintain accurate records and scanning in of client files Requirements Proven experience in management or front desk operations, preferably legal office experience Strong knowledge of Google Drive Excellent customer service skills with the ability to handle complex client issues confidently and diplomatically Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Familiarity with scanning and organizing files Exceptional phone communication skills coupled with professional phone etiquette Ability to lead a team in a fast-paced environment while maintaining high standards of excellence Strong problem-solving skills with a focus on client satisfaction Join us in creating memorable experiences for our clients by providing top-tier service in a vibrant law office. We value energetic leaders who are passionate about client satisfaction and operational efficiency!
Pay:
$62,000.00 per year
Benefits:
Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance