The Ophelia Hotel Marble Falls, A Tapestry Collection by Hilton
- Opening Late 2026 Situated on Lake Marble Falls, the new hotel will feature:
- 127 Guest Rooms
- Over 9,000 Square Feet of Ballroom & Meeting Space
- Signature Restaurant, Bar, & Café Ideal Candidate will have previous full-service Hilton Sales experience, and knowledge/familiarity with the Marble Falls and Texas Hill Country market Job Overview We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences.
In this pivotal role, you will oversee daily front office activities, ensure seamless guest check-in and check-out processes, and uphold the highest standards of customer service. Your leadership will set the tone for a welcoming environment, foster guest relations, and coordinate with various departments to ensure operational excellence. This position offers an exciting opportunity to showcase your hospitality management skills in a fast-paced, guest-centric setting. Responsibilities Supervise and coordinate all front desk operations, including reservations, guest inquiries, and check-in/check-out procedures using property management systems such as OPERA or similar platforms. Lead and motivate front office staff to deliver outstanding customer service while maintaining efficient workflow and adherence to hotel policies. Manage guest relations by addressing concerns promptly, resolving issues effectively, and ensuring a positive experience for all visitors. Oversee the night audit process, ensuring accurate financial reconciliation and reporting at the end of each shift. Implement hotel emergency procedures and safety protocols to guarantee guest and staff safety at all times. Maintain comprehensive records of guest interactions, reservations, and incidents while ensuring data accuracy and confidentiality. Collaborate with housekeeping, maintenance, and other departments to coordinate guest requests and resolve operational challenges swiftly. Skills Proven experience in hospitality management with a strong background in front desk operations and hotel management systems such as OPERA or Property Management Systems (PMS). Exceptional customer service skills with a focus on problem-solving, client communication, and phone etiquette. Multilingual or bilingual abilities are highly desirable to effectively communicate with diverse guests. Knowledge of hotel emergency procedures, night audit processes, and resort or hotel experience is preferred. Strong leadership qualities with the ability to manage a team, motivate staff, and foster a welcoming environment. Excellent organizational skills with attention to detail in handling reservations, guest requests, and administrative tasks. Ability to handle high-pressure situations calmly while maintaining professionalism in all interactions. Join us as a Front Office Manager where your enthusiasm for hospitality will inspire your team to deliver memorable guest experiences every day!
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location:
In person
