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Office Manager Lumos Outdoor Lighting Waco, TX Job Details Full-time From $50,000 a year 16 hours ago Benefits Paid time off Professional development assistance Referral program Qualifications Professional networking Filing Executive administrative support Dispatching Attention to detail Office management Full Job Description About Us Lumos Outdoor Lighting designs and installs landscape and architectural lighting that transforms homes and businesses after dark. We're a growing local team that takes pride in craftsmanship, design, and taking great care of our clients long after installation. The Role We're looking for an exceptionally organized, polished communicator to serve as Office Manager & Executive Assistant for our Waco office. You'll be the first voice our clients hear, the person who keeps our crews on schedule, and the right hand to our owner and lead lighting designer. Excellent communication and strong organization are the two most important qualities for this role. You'll be juggling calls, schedules, orders, and invoices every day, and our clients and team depend on you to keep everything clear, accurate, and on track. If you thrive on variety, take ownership, and love building systems that make a business run smoothly, this role is for you.

Schedule:

Monday-Friday, 7:30 a.m.-4:30 p.m., in person at our Waco office What You'll Do Client Communication & Sales Answer incoming calls and emails professionally, serving as the first point of contact for new and existing clients Pre-qualify leads and book design consultations and appointments Proactively call clients to offer and sell Lumos Shine 365 subscription maintenance plans, with commission paid on every plan sold Follow up with past clients after installs and service calls to ensure satisfaction and request online reviews Track and respond to service requests, warranty claims, and client concerns Scheduling & Dispatching Manage dispatching and scheduling for installation and service crews Maintain the company CRM calendar, keeping appointments, installs, and service visits accurate and up to date Coordinate schedule changes, weather delays, and client reschedules Manage the owner's calendar, meetings, and priorities Operations, Inventory & Purchasing Manage inventory and product ordering systems, keeping stock levels where they need to be Place orders with suppliers and maintain vendor relationships Track incoming shipments and deliveries, and resolve any shortages, damages, or backorders Coordinate job materials so crews have what they need before every install Administration & Finance Create and send invoices, track payments, and follow up on outstanding balances Maintain accurate client records, job files, and install photos in the CRM Assist with timesheet collection and basic bookkeeping support Help prepare onboarding paperwork for new team members Systems & Growth Work closely with the owner and lead lighting designer to build, document, and improve office systems and processes Identify bottlenecks and suggest better ways to do things Support marketing efforts as needed, such as updating the Google Business Profile or helping with social media posts Office Management Keep the office clean, organized, and welcoming for clients and team members Manage office supplies and equipment Track company vehicle maintenance and registration dates What We're Looking For Excellent communication skills, both verbal and written. You speak clearly and warmly on the phone, write professional emails, and keep clients, crews, and leadership informed without being asked. Exceptionally organized. You keep calendars, files, inventory, and follow-ups in order, and nothing falls through the cracks on your watch. Strong attention to detail and accuracy in scheduling, ordering, and invoicing Confident and friendly on the phone, comfortable with outbound sales calls Able to manage multiple priorities in a fast-paced, ever-changing environment 2+ years of experience in office management, administrative support, customer service, or a similar role (home services or construction experience is a plus) Comfortable learning new software, including CRM, scheduling, and invoicing tools Comfortable using AI tools to complete everyday tasks, such as drafting emails, organizing information, and streamlining workflows. No AI experience? We'll teach you, as long as you're eager to learn. Self-starter who takes initiative and owns the outcome Reliable transportation and ability to work in person at our Waco office What We Offer $50,000 base salary Commission on Lumos Shine 365 maintenance plan sales Paid time off: 5 days your first year, increasing to 2 weeks after your first year A chance to shape the systems and growth of a local business A supportive, close-knit team environment that wants to win. Lumos Outdoor Lighting is an equal opportunity employer.

Pay:

From $50,000.00 per year

Benefits:

Paid time off Professional development assistance Referral program

Experience:

Office management: 1 year (Required)

Location:

Waco, TX 76710 (Required) Ability to

Commute:

Waco, TX 76710 (Required)

Work Location:

In person