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Office Manager Operations and Business Growth Great Falls Physical Therapy | Great Falls, VA Full-time, on-site | 45,000-70,000 per year based on experience Great Falls Physical Therapy (GFPT) is seeking an organized, personable, and proactive Office Manager with a strong focus on operations and business growth. As we expand to a third location in January 2027, this person will strengthen our administrative systems, support our team, and help turn growth plans into action. Our locally owned practice provides personalized, one-on-one physical therapy. Working closely with the owner and clinic directors, the Office Manager will oversee administrative operations across GFPT locations, improve the patient experience, and track progress toward practice goals. Responsibilities Office Operations and Staff Coordination Oversee front desk operations, staff schedules, coverage, training, and daily priorities across GFPT locations. Maintain consistent procedures and clear handoffs between shifts and locations. Work with the owner and clinic directors to improve workflows and resolve operational issues. Task Management and Communication Manage shared task lists, set priorities and deadlines, and delegate responsibilities based on staff roles and workload. Track progress, follow up on outstanding items, and confirm completion. Keep front desk staff, physical therapists, and clinic directors informed of scheduling, policy, and service updates. Provide leadership with clear updates on progress, delays, and issues requiring input. Patient Scheduling and Administrative Support Oversee scheduling, confirmations, cancellations, and waitlists to make effective use of clinic availability. Ensure registration, paperwork, payments, and patient account information are accurate and complete. Coordinate with the billing team to resolve claim and account questions and keep patients informed. Patient Concerns and Issue Resolution Serve as the primary contact for escalated scheduling concerns and administrative issues. Apply practice policies consistently with professionalism and empathy. Coordinate solutions, follow concerns through to resolution, and escalate clinical or leadership matters appropriately. Business Growth and Performance Tracking Partner with leadership to turn GFPT's vision and growth goals into actionable plans with clear responsibilities and deadlines. Maintain a dashboard of key performance indicators, including completed visits, schedule utilization, new evaluations, cancellations, and no-shows. Track patient inquiries, inquiry-to-appointment conversion, referral sources, and outreach results. Review trends across locations, report progress toward goals, recommend improvements, and assess whether changes deliver results. Community Outreach and Marketing Coordination Support relationships with referring providers, local businesses, fitness facilities, and community partners. Coordinate outreach projects, promotional materials, workshops, and community events. Work with the owner and marketing team to keep approved campaigns and projects on schedule. Ensure timely follow-up with prospective patients and community contacts. Qualifications Experience in office management, healthcare administration, or a related supervisory role; physical therapy or medical office experience preferred. Strong organizational, communication, customer service, and problem-solving skills, including the ability to handle patient concerns professionally. Experience supervising staff, delegating tasks, and coordinating priorities across teams or locations. Ability to track and interpret business indicators, maintain accurate dashboards, and use findings to recommend operational improvements. Proficiency with spreadsheets, scheduling software, email, and office technology; familiarity with WebPT and insurance billing is a plus. Who Will Thrive in This Role You enjoy running an organized office and helping a business grow. You notice what needs attention, contribute thoughtful ideas, and follow through. You are approachable with patients, supportive and clear with staff, and comfortable holding others accountable. You can balance daily demands with longer-term goals and use both sound judgment and business data to guide improvements.

Compensation, Schedule, and Benefits Salary:

45,000-70,000 per year, based on experience and schedule.

Schedule:

Full-time, on-site; 32- 40 hours per week Paid time off: 10 days per year.

Aflac:

$25 employer contribution per pay period toward supplemental coverage. Medical and Dental Insurance Plans Eligible for Retirement Plan after 1 year of employment

Pay:

$22.00 - $33.65 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Medical office management: 1 year (Preferred) Ability to

Commute:

Great Falls, VA 22066 (Preferred)

Work Location:

In person