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Administrative
Office / Administrative Assistant
Evans, GA
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Roof Savers® North America LLC a National Company specializing in roof rejuvenation with our patent pending product Renueit®17, is seeking a dependable, organized, and personable individual to support both our administrative operations and call center. This position combines office support with answering incoming calls, placing outbound calls, following up with customers, and scheduling appointments for our field representatives. The ideal candidate is comfortable switching between detailed administrative work and friendly, professional customer conversations. Key Responsibilities Request and follow up on bump lists, post logs, invoices, and other required documentation from television stations. Enter advertising data and prepare accurate weekly run time reports for each dealer. Collect TV invoices, enter invoice information for billing preparation, and flag missing documentation or discrepancies for review. Create and maintain dealer folders, keeping records complete, organized, and current. Check incoming mail daily and distribute correspondence to the appropriate team members. Assist with printing materials and preparing direct mail campaigns. Help coordinate print material requests and ensure required nondisclosure agreements are signed by third-party printing companies. Assist with additional office tasks and operational needs as assigned. Answer incoming calls, provide basic information, and direct questions to the appropriate team members. Place outbound calls to previous customers, home show contacts, and referrals. Follow provided scripts while maintaining a natural, friendly, and professional conversation. Schedule in-home estimates for field representatives and accurately communicate appointment details. Confirm customer information and document call outcomes, appointment details, and follow-up needs. Follow up with prospective customers and assist with appointment confirmations or scheduling changes. Work toward established calling, appointment-setting, and customer service goals. Represent Roof Savers® with courtesy, integrity, and professionalism. Qualifications and Skills Strong organizational skills and attention to detail. Clear, professional written and verbal communication. Positive attitude and strong customer service focus. Comfortable answering incoming calls and placing outbound calls for extended periods when needed. Accurate data entry skills and comfort using spreadsheets, email, calendars, and electronic filing systems. Ability to balance phone responsibilities with administrative tasks and deadlines. Dependability, punctuality, initiative, and consistent follow-through. Willingness to learn, accept coaching, and follow established procedures. Ability to work independently and contribute to a team. Discretion when handling confidential customer, dealer, company, and billing information. Previous administrative, data entry, customer service, or call center experience is a plus. Billing experience is welcome but is not required. Ability to commute reliably to our office in Evans, GA 30809. What We Offer Hourly pay. Paid training and ongoing support. Paid time off. A supportive team environment. Opportunities to grow with a national brand based on performance, strengths, and company needs.
Pay:
$30,000.00 - $40,000.00 per year
Benefits:
Paid time off
Work Location:
In person
Benefits
Paid Time Off (PTO)
Professional Development
Dental Insurance
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