Find & Apply For Office / Administrative Assistant Jobs in Sandpoint, Idaho

Overview We are a growing garage door company focused on high-quality installations, responsive service, and a strong customer experience. We're looking for a capable, organized person who enjoys solving problems, helping customers, and keeping a lot of moving pieces on track. The Service & Install Coordinator plays a key role in keeping our day-to-day operations running smoothly. You'll help manage jobs from the initial customer request through quoting, scheduling, material ordering, installation or service, and completion. This is a fast-paced position where circumstances and priorities can change throughout the day. The right person will be able to learn our processes, use good judgment, stay organized, and confidently identify what needs attention as situations arise. What You'll Do Scheduling & Dispatch Build and manage daily schedules for installations and service calls Coordinate technician routes, timing, and job requirements Adjust schedules as circumstances change throughout the day Look ahead to identify scheduling needs and potential issues Customer Communication & Support Answer inbound calls and gather the information needed to determine next steps Schedule appointments and follow up with customers Communicate clearly and professionally, including when customers are frustrated or plans change Help find solutions while working within company policies and procedures Quotes & Job Coordination Gather and organize information from customers and technicians to prepare accurate quotes Prepare and send quotes in a timely manner Follow up on open estimates Use good judgment to keep work moving forward while communicating with the team when additional input is needed Ordering & Job Tracking Order approved materials, parts, and doors Track orders and follow up on outstanding materials Coordinate scheduling when materials are ready Take ownership of open items and follow them through to the next step or completion Keep jobs moving by anticipating upcoming needs and following up as needed System & Documentation Management Maintain detailed, accurate job notes Attach photos, documents, and other relevant information Keep customer and job records organized and up to date Use our systems and established processes consistently What We're Looking For Must-Have Traits Highly organized and detail-oriented Strong problem-solving skills and good judgment Able to learn new processes and apply what you've learned to new situations Proactive and comfortable taking initiative Strong follow-through and a sense of ownership Able to manage interruptions and changing priorities Friendly and professional with customers and coworkers Receptive to feedback and willing to ask questions Strong written and verbal communication skills Comfortable using computers and learning new software Experience That Is Helpful Scheduling, dispatch, office coordination, or project coordination Customer service in a fast-paced environment Home services, construction, trades, or a related industry CRM, scheduling, or job-management software Garage door industry experience is not required . We are willing to teach the industry to someone who is a strong fit for the role. You'll Do Well in This Role If You... Enjoy figuring things out and solving problems Naturally think a step or two ahead Can keep track of multiple open items without losing sight of them Become increasingly confident and proactive as you learn new processes Take pride in seeing things through from start to finish Stay calm and professional when the day doesn't go according to plan Enjoy being the person who helps keep everything moving How You'll Be Successful Success in this position means: Jobs move smoothly from quote through completion Customers feel informed and taken care of Technicians have the information and materials they need Materials are ordered, tracked, and followed up on The schedule stays organized and efficient Open items are followed through to completion Problems are identified and addressed before they cause unnecessary delays We are a small, team-oriented company where each person plays an important role in delivering a great customer experience. We value communication, accountability, problem-solving, and people who are willing to jump in and help the team. Compensation & Benefits $23-$27/hour depending on experience Full-time, year-round position Monday-Friday, daytime schedule Group health insurance contribution toward employee coverage Paid time off Vision insurance In-person position

Pay:

$23.00 - $27.00 per hour

Benefits:

Health insurance Paid time off Vision insurance

Work Location:

In person