Find & Apply For Office / Administrative Assistant Jobs in Concord, Massachusetts

Barrett Sotheby's International Realty, a locally owned and operated luxury real estate brokerage, is seeking a highly organized, service-minded Agent Service Coordinator to support the success and daily operations of our Concord office. This highly visible, agent-facing position serves as a primary resource for our real estate agents. The Agent Service Coordinator helps agents navigate company technology and programs, supports onboarding and daily business needs, provides administrative and listing-related assistance, and helps maintain a welcoming, well-run office. The position works closely with Sales, Marketing, Finance, and other departments to provide responsive, coordinated support. The ideal candidate is proactive, dependable, comfortable with technology, and able to manage changing priorities with strong attention to detail and follow-through. They enjoy building relationships, solving problems, and helping others work more effectively. Responsibilities Serve as a welcoming and professional presence for the office by greeting agents and guests, answering phone calls, and processing incoming and outgoing mail and deliveries. Act as the primary point of contact for assigned agents, coordinating with Sales, Marketing, Finance, and other departments to address their business needs. Become proficient in Barrett Sotheby's International Realty technology platforms and help agents use available tools and programs effectively. Provide first-level troubleshooting for company platforms, computers, mobile devices, printers, and other office technology, escalating issues when necessary. Conduct in-person and virtual group or one-on-one training sessions on company tools, technology, and programs. Coordinate the agent onboarding experience, including welcoming new agents, conducting office orientation, introducing company resources, and facilitating training. Provide administrative support for new listings and other agent business needs. Partner with sales leadership on agent growth and engagement initiatives, including database organization and marketing campaign coordination. Proactively anticipate agent and office needs, identify practical solutions, and follow through to completion. Maintain appropriate inventory levels for office, promotional, and event materials. Complete daily office opening and closing procedures. Coordinate the ordering, maintenance, and replacement of office supplies and equipment. Qualifications A demonstrated commitment to exceptional service and helping others achieve their goals. Experience in client service, office administration, operations, real estate support, or a related role. Strong organizational skills, attention to detail, and consistent follow-through. Excellent relationship-building, written, and verbal communication skills. Ability to manage changing priorities and support multiple agents and assignments while working independently and collaborating effectively across departments. A proactive and resourceful approach to problem-solving. Comfort learning, using, and supporting new technology, including training users with varying levels of experience. Proficiency with Windows, macOS, and Microsoft 365 applications.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): This is a full-time, in-person position based in our Concord office. Are you able to work on-site during regular business hours?

Education:

Bachelor's (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person