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Administrative
Office / Administrative Assistant
Hemlock, MI
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Township Manager Job Summary We are seeking a detail-oriented, reliable, and community-minded Clerical Assistant to join our administrative team. This position is the front line of service for our residents and requires an individual who can balance high-accuracy data entry with exceptional public-facing customer service. The ideal candidate will handle a variety of municipal administrative tasks, ranging from utility processing to vital record maintenance. This position offers a highly flexible schedule of 20 to 25 hours per week, making it ideal for individuals looking to balance professional work with other weekly commitments. In this role, you will handle core administrative tasks, maintain accurate records, and keep our daily office operations running smoothly.
Key Responsibilities Customer Service & Front Desk Operations:
Greet the public warmly and assist residents with inquiries in person, via email, and over the phone. Communicate township/city procedures and information clearly and effectively to community members.
Payment Processing & Cash Handling:
Accept and process payments for water and sewer bills, property taxes, and construction permits. Balance cash drawers and accurately issue receipts using internal municipal software.
Permit Administration:
Receive, review for completeness, and process incoming construction permit applications. Coordinate with inspectors or appropriate departments regarding permit status and fees.
Data Entry & Record Keeping:
Accurately input and maintain sensitive cemetery records, including plot ownership, burial logs, and historical data. Maintain an organized, secure physical and digital filing system for municipal documents. Input and update customer, vendor, or project information in our digital database.
Research & Documentation:
Conduct deep-dive research into historical documents, property records, or past files as requested by staff or the public. Draft professional correspondence, notices, or meeting summaries. Social Media -
Communications:
Draft and schedule routine updates, announcements, and promotional content across platforms like Facebook, Instagram, LinkedIn, and X (Twitter).
Administrative Support:
Manage incoming calls, route messages accurately, and respond to general email inquiries.
Document Processing:
Assist with sorting incoming mail, preparing outgoing shipments, and scanning or copying high-volume documents.
Office Coordination:
Monitor office supply inventory and help prepare meeting rooms or materials for standard office operations.
Special Projects:
Provide occasional clerical support to other team members on short-term projects as needed.
Qualifications & Skills Education:
Minimum of a High School Diploma or equivalent.
Communication:
Exceptional verbal and written communication skills with a proven ability to interact professionally and empathetically with the public.
Technical Proficiency:
Strong working knowledge of Microsoft Office, specifically MS Word (for drafting correspondence) and MS Excel (for tracking data and basic financial records).
BS&A Software:
Familiarity with BS&A Software is preferred but not necessary. Attention to
Detail:
High level of accuracy in data entry, cash handling, and record management.
Organizational Skills:
Capable of independent file management, organizing complex paperwork, and researching records efficiently.
Experience:
Prior experience in a municipal office, bank, or high-volume customer service/clerical role is highly preferred. Previous experience in an office, administrative, or customer service role is required. Proficiency with basic office technology, including Microsoft Office (Word, Excel) or Google Workspace (Docs, Sheets). Strong organizational skills with a knack for attention to detail. Excellent written and verbal communication skills. Ability to work independently and manage time effectively during your scheduled hours.
Schedule & Compensation Position Type:
Part-Time (20-25 hours/week)
Schedule:
Flexible. Hours can be distributed across 3 to 5 days per week (Monday through Friday) based on mutual agreement and office operational hours.
Wages:
$16.00-$19.00 per hour
Benefits
Flexible Work Schedules
Review key factors to help you decide if the role fits your goals.