Medicare Administrative Assistant Polaris Insurance Solutions Lees Summit, MO Job Details Part-time $17 an hour 1 day ago Benefits Paid holidays Paid time off Flexible schedule Qualifications Teamwork Administrative experience Attention to detail Time management Office experience Full Job Description Administrative Assistant
- Medicare Polaris Insurance Solutions Lee's Summit, MO | Part-Time | In-Office Job Summary Polaris Insurance Solutions is seeking a Medicare Administrative Assistant to provide friendly, responsive, and organized support to our Medicare clients and insurance agents.
This role serves as an important point of contact for clients and helps keep the Medicare department organized, informed, and running smoothly. The ideal candidate is dependable, detail-oriented, professional, and comfortable communicating with clients by phone, email, and other platforms. This position is a great opportunity for someone who enjoys helping people, staying organized, and learning about the Medicare insurance industry. ResponsibilitiesClient Communication & Support Respond to client questions and requests by phone, email, and other communication platforms. Provide friendly and professional customer service while assisting clients with general questions and administrative needs. Contact clients proactively regarding appointment scheduling, annual reviews, missing information, and other follow-up needs. Take new client information and ensure it is accurately documented for the appropriate Medicare agent. Help clients understand next steps and direct questions or concerns to the appropriate Medicare agent when needed. Follow up with clients to ensure outstanding questions or issues are addressed. Maintain a professional, patient, and helpful demeanor when working with clients. Medicare Administrative Support Assist Medicare agents with day-to-day administrative tasks and client follow-up. Schedule Medicare appointments, annual reviews, and other client meetings. Help manage the Medicare department's appointment calendar and keep scheduling information organized. Assist with preparation and organization of client information and documents. Follow up on outstanding items, documentation, and client requests. Maintain accurate client records and document conversations and follow-up items. Assist with Annual Enrollment Period (AEP) scheduling, client outreach, and administrative support. Carrier & Vendor Coordination Contact insurance carriers and vendors as needed to obtain information regarding eligibility, coverage, billing, applications, and other client questions. Assist agents with obtaining status updates and resolving administrative issues. Communicate updates to clients and agents in a timely and professional manner. Data, Documentation & Organization Maintain accurate and up-to-date client records, including contact information, notes, and communication history. Document client interactions and outstanding follow-up items. Help maintain templates, resources, and internal processes used by the Medicare team. Protect confidential client information and follow HIPAA and company privacy procedures. Assist with general office and administrative tasks as needed. Qualifications Previous experience in customer service, administrative support, office support, or a related field preferred. Strong attention to detail and accuracy. Excellent written and verbal communication skills. Professional, friendly, and client-focused demeanor. Strong organizational and time-management skills. Comfortable speaking with clients over the phone and communicating through email. Ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment. Comfortable learning new software, systems, and processes. Familiarity with HIPAA regulations is a plus. Previous insurance or Medicare experience is a plus, but not required. Willingness to learn about Medicare and the insurance industry.
Core Competencies Client Focus:
Provides patient, respectful, and helpful service to every client. Attention to
Detail:
Accurately handles client information, documentation, scheduling, and follow-up.
Responsiveness:
Follows through on client and agent requests in a timely manner.
Professional Communication:
Communicates clearly and professionally with clients, agents, carriers, and team members.
Organization:
Keeps information, tasks, schedules, and follow-up items organized.
Ownership:
Takes responsibility for assigned tasks and follows issues through to completion.
Collaboration:
Works closely with Medicare agents and the administrative team to provide a positive client experience. Compensation & Benefits $17.00 per hour Part-time position Flexible scheduling within the stated hours, when business needs allow Paid time off and holidays Supportive, team-oriented work environment Opportunity to learn and grow within the insurance industry Potential for additional hours and increased responsibilities over time Schedule During Annual Election Period (AEP) Monday
- Friday from 1:00 PM
- 6:00 PM AEP is a particularly busy time for our Medicare department, and this position will provide additional administrative and client support during this period. Rest of the Year Monday
- Thursday from 12:00 PM
- 5:00 PM Friday from 10:00 AM
- 3:00 PM Some flexibility in scheduling may be available based on business needs and team coverage.
About Polaris Insurance Solutions Polaris Insurance Solutions is a family-owned and independently operated insurance agency located in Lee's Summit, Missouri. We help individuals, families, and employers find insurance solutions that fit their needs and budgets. Our team specializes in Medicare, individual and family health insurance, group benefits, life insurance, retirement planning, and other financial services. Because we are an independent agency, we work with multiple insurance carriers to help our clients find the coverage that best fits their needs. We value accuracy, responsiveness, teamwork, and exceptional client service. We are looking for someone who wants to become an important part of our team and grow with our agency. Job Type Part-time In-office Monday
- Friday Lee's Summit, MO $17.
00 per hour
Job Type:
Part-time Pay:
$17.00 per hour
Benefits:
Flexible schedule Paid time off Ability to
Commute:
Lees Summit, MO 64064 (Required)
Work Location:
In person
