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Administrative
Office / Administrative Assistant
Alamogordo, NM
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Zia Therapy Center, Inc.

Service Coordinator for Direct Services

Job Description

Company Overview Zia Therapy Center, Inc. is a dedicated nonprofit organization committed to providing comprehensive behavioral health and social services. Guided by strong leadership and a passionate team, we focus on empowering individuals and communities through compassionate care and resource support. Overview We are seeking a dynamic Service Coordinator for Direct Services to join our team! This vital role involves coordinating and delivering personalized support to clients across diverse populations, including seniors, individuals with disabilities, and culturally diverse communities. The ideal candidate will be energetic, detail-oriented, and passionate about making a positive impact through effective case management, crisis intervention, and resource linkage. This position offers an exciting opportunity to foster independence, resilience, and well-being in those we serve.
POSITION TITLE
Service Coordinator
REPORTS TO
Direct Services Manager
POSITIONS SUPERVISED
None SUMMARY:
Coordinate services for consumers according to local, state and federal standards.
ESSENTIAL FUNCTIONS
1. Provide service coordination activities, as required. 2. Advocate and support the individual(s) served and their families within standards and requirements. 3. Maintain comprehensive individual agency and program file case records for every individual receiving services as required per service standards and regulations. 4. Review required log/contact sheets which reflect billable services within two days of receipt. 5. Prepare for and attend individual's service meetings as required. 6. Participate in professional meetings as required. 7. Prepare and assist staff in completing each individual's IST Trainings. 8. Complete necessary forms, reports and documentation as required per service standards and regulations. 9. Provide and review with staff the appropriate service log(s) per individual served. 10. Complete and maintain "Individual Specific" training for all DDW individuals enrolled in Direct Services. 11. Complete and maintain training requirements per service standards and regulations. 12. Display ethical behavior at all times and work within agency's best practices. 13. Maintain confidentiality of consumers, families, and coworkers. 14. Display a professional and positive attitude towards consumers and their caregivers. 15. Display a professional and positive attitude towards coworkers and supervisors. 16. Remain compliant with applicable standards and regulations governing services provided. 17. Remain compliant with Zia Therapy Center, Inc. policies and procedures. 18. Observe all appropriate safety guidelines. 19. Other related duties as assigned.
NON-ESSENTIAL FUNCTIONS
None
EDUCATION AND/OR TRAINING REQUIRED
: High school diploma/GED required.
WORK EXPERIENCE PREFERRED
: College degree preferred, work effectively in a fast-paced office environment.
SKILLS NEEDED
1. Ability to demonstrate effective interpersonal skills. 2. Demonstrate excellent communication skills. 3. Good organization and computer skills. 4. Ability to lift 50 pounds.
TRAINING REQUIRED
Training will be provided. 1. Pre-Service 7. Rights and Advocacy 2. Foundations of Health and Wellness 8. Positive Behavior Support Strategies 3. Incident Management (ANE) 9. Teaching and Support Strategies 4. Indications of Illness and Injury 10. ANE on-line refresher 5. Person Centered Planning 11. Assisting With Medication Delivery 6. Participatory Communication / Choice Making 12. First Aid / CPR 13. Required Document(s) Process
PHYSICAL REQUIREMENTS
: Ability to meet or exceed the following physical requirements, with or without accommodations. These are estimates only and can change from day-to-day depending on tasks assigned. Walk
  • 25% Stand
  • 30% Sit
  • 15% Bend/Stoop
  • 10% Lift/Carry
  • 5% Push/Pull
  • 15%
LEGAL REQUIREMENTS
: All employees driving Zia clients are required to comply with Zia's automobile insurance carrier's requirements. Join us at Zia Therapy Center to be part of a vibrant team dedicated to transforming lives through compassionate service coordination!
Pay:
$48,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Education:
High school or equivalent (Required)
Experience:
Direct Service:
1 year (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
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