Find & Apply For Receptionist Jobs in Flagstaff, Arizona

North Valley Med Spa is a full service medical spa with three busy clinics offering laser services, IV nutrition, cosmetic injectables and dermal remodeling. Front desk responsibilities include, but are not limited to; answering phones, explanation of services, booking, canceling and billing for services. The Front Desk Assistant at North Valley Med Spa Flagstaff plays a key role in delivering an exceptional client experience while ensuring daily operations run smoothly. This position involves front desk reception, appointment scheduling, lead and client follow-ups, social media content coordination, maintaining a clean and welcoming environment, and overseeing the opening and closing responsibilities of the spa facility.

Key Responsibilities:

Client Services & Front Desk Operations Greet clients warmly upon arrival and provide exceptional customer service throughout their visit. Answer phone calls, respond to inquiries, and schedule appointments using our booking system. Help clients with the mobile app Check clients in and out, process payments, and assist with product purchases. Maintain up-to-date knowledge of all services and skincare products to educate and guide clients. Coordinate daily schedule flow with providers to avoid delays and overbooking. Lead Management & Client Communication Manage incoming leads from web inquiries, phone calls, events, and marketing campaigns. Follow up with new leads and previous clients using approved scripts via phone, text, or email. Track all lead interactions using the CRM or lead tracking system provided. (ex. Canceled have have not rescheduled) Collaborate with the Clinic Director to maximize booking conversions and client retention. Social Media & Marketing Support Assist with planning and capturing content for social media platforms to present and post content on Tuesdays, Thursdays and Saturdays (e.g., Instagram, FaceBook, TikTok). Film behind-the-scenes videos, product demos, treatment highlights, or provider Q&As (with client consent). Brainstorm creative content ideas aligned with the spa's branding and promotions. Coordinate with the marketing team or manager to post, tag, and track engagement. All content must be approved by the Clinical Manager. Facility Cleanliness & Organization Ensure the front desk, lobby, retail shelves, and restrooms are clean, organized, and fully stocked. Support team members in keeping treatment rooms clean and ready between clients. Tidy up waiting areas, promotional displays, and restock spa literature as needed.

Opening & Closing Duties Opening:

Arrive early to unlock doors, turn on lights and systems, prep front desk and client areas, and review the daily schedule.

Closing:

Reconcile daily transactions, tidy the reception area, restock retail displays, turn off equipment, secure the building, and lock up.

Job Type:

Full-time Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) Employee discount Health insurance Ability to

Commute:

Flagstaff, AZ 86001 (Required) Ability to

Relocate:

Flagstaff, AZ 86001: Relocate before starting work (Required)

Work Location:

In person