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Administrative
Receptionist
Camarillo, CA
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Aquila Management Services Inc. is looking for an Temp Front Office Receptionist Our mission is to provide an exceptional patient care experience that starts even before they enter our practice. This person will play a vital role by supporting our busy nephrology practice as the first point of contact for patients. Duties include answering a high volume of phone calls, scheduling patient visits, confirming eligibility and benefits of each encounter. This person will also be responsible for obtaining prior authorizations for patient visits, tests and procedures.
Responsibilities:
Answering phones call and transferring to to appropriate extension Schedule new patient consults, hospital follow ups and returning patients Check patients eligibility for every patient encounter. Benefits are confirmed through electronic or phone contact with the insurance provider Check-in patients for in office visits, collect new patient paperwork, scan into chart Send referral information to patient's PCP Contact payer to obtain prior authorization. Gather additional clinical and/or coding information, as necessary, in order to obtain prior authorization. Enter prior authorization information into eClinicalWorks to ensure accurate and timely claims filing Collect co-payments Serve as the primary resource to patients regarding the prior authorization process. Explain requirements, terminology, billing process, consent requirements, collect insurance info, etc., as necessary Assist back office and administration when necessary
Requirements:
High school diploma, some college preferred Previous medical Front Office experience required Bilingual in English / Spanish required Previous experience with obtaining patient eligibility and prior authorizations Knowledge and understanding of co-insurance, co-payments, deductible, and out-of-pocket expenses Knowledge of CPT and ICD-10 diagnosis highly desired Knowledge of Medicare, Medicaid, HMO, PPO, advantage plans and guidelines highly desired Proficiency in PC software, especially word processing and spreadsheet programs Experience with patient billing software preferred; software eClinicalWorks particularly helpful Effective communication skills, both written and verbal Ability to meet deadlines Ability to multi-task and problem solve Strong organizational skills Effective interpersonal skills