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Secretary / Receptionist 19973 August Avenue, Hilmar, CA 95324 $17.40 - $22.00 an hour - Full-time Apply with Indeed Secretary / Receptionist Foster's Pumps, Inc. |

Hilmar, CA Position:

Full-Time |

On-Site Pay:

$17.40 - $22.00 per hour, depending on experience

Reports To:

Administration Supervisor FLSA Status:

Non-Exempt About Foster's Pumps, Inc. Foster's Pumps, Inc. is a family-owned company proudly serving California's Central Valley for over 30 years. We specialize in pump systems, water treatment solutions, and dependable service for residential, agricultural, and commercial customers. Our mission is to provide dependable pump and water treatment solutions through honest service, quality workmanship, and lasting relationships. We are seeking a dependable, organized, and motivated Secretary / Receptionist to join our team. The ideal candidate is professional, detail-oriented, takes initiative, and can manage multiple responsibilities while maintaining a positive attitude in a busy office environment. Position Summary The Secretary / Receptionist plays an important role in supporting daily office operations and providing excellent customer service. This position serves as the first point of contact for customers, vendors, and visitors while assisting with phone communications, work orders, administrative records, data entry, and general office organization. We are looking for someone who takes ownership of their responsibilities, follows through on assigned tasks, and works independently with minimal supervision. Essential Duties & Responsibilities Responsibilities include, but are not limited to, the following: Customer Service & Communication

• Answer incoming phone calls professionally, gather accurate information, create work orders, and direct calls to the appropriate personnel.
• Greet and assist walk-in customers, vendors, applicants, and visitors.
• Monitor the company's general email inbox, respond to routine inquiries, and forward communications to the appropriate staff.
• Maintain professional and courteous communication with customers, employees, vendors, and management. Administrative & Office Support
• Generate, print, organize, and distribute daily work orders.
• Maintain accurate and organized digital and physical filing systems.
• Receive, sort, distribute, and process incoming and outgoing mail daily.
• Monitor office supplies, assist with purchasing, and maintain inventory within established budgets.
• Maintain and restock technician forms and ensure required paperwork is readily available.
• Create, update, and maintain Standard Operating Procedures (SOPs) for assigned responsibilities.
• Assist with additional administrative projects and daily operational needs as assigned. Data Entry & Recordkeeping
• Enter new customer accounts and update existing customer information in company systems.
• Maintain accurate customer records, including applicable sales tax and agricultural tax-exemption information.
• Review entered information for accuracy and completeness.
• Distribute permit data forms and related documentation to customers.
• Assist with Department of Transportation (DOT) documentation, recordkeeping, and administrative compliance requirements. Office Organization & Accountability
• Prioritize daily responsibilities and complete assignments accurately and on time.
• Follow established company procedures and maintain organized workflows.
• Identify errors, missing information, or outstanding tasks and communicate concerns promptly.
• Maintain confidentiality of customer, employee, and company information.
• Take initiative to identify opportunities for improved office efficiency and organization.

Additional Responsibilities The duties listed above are intended to describe the general responsibilities of this position and are not all-inclusive. Employees may be assigned additional tasks and responsibilities by management based on the operational needs of Foster's Pumps, Inc. Qualifications & Requirements Required Qualifications

• High school diploma or equivalent.
• Proficiency with computers and familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to accurately enter, maintain, and organize information.
• Professional telephone etiquette and customer service skills.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Ability to work independently with minimal supervision.
• Dependability, punctuality, and consistent follow-through.
• Ability to maintain confidentiality and exercise sound judgment.
• Willingness to learn new systems, procedures, and responsibilities. Preferred Qualifications
• Previous experience in a receptionist, secretary, administrative assistant, or office support position.
• Experience answering multiple phone lines and assisting customers in a busy office.
• Familiarity with work order management, scheduling, or field service operations.
• Experience with customer database management and administrative recordkeeping.
• Experience working in a service, construction, agricultural, or similar business environment. Knowledge, Skills & Abilities The ideal candidate will demonstrate:

Accountability:

Takes ownership of assigned responsibilities and follows through without constant reminders.

Organization:

Maintains accurate records, organized workspaces, and consistent procedures.

Initiative:

Recognizes what needs to be done and takes appropriate action.

Professionalism:

Communicates respectfully and represents the company positively.

Adaptability:

Adjusts to changing priorities in a fast-paced office environment.

Problem-Solving:

Identifies and resolves routine administrative issues.

Teamwork:

Supports coworkers and contributes to a productive, respectful workplace.

Reliability:

Demonstrates consistent attendance, punctuality, and commitment to completing assigned work. Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to spend extended periods answering and assisting customers by telephone.
• Ability to occasionally lift, carry, push, or pull office supplies, files, and materials weighing up to 25 pounds.
• Ability to perform general office duties, including filing, organizing, and handling paperwork. Work Environment
• Full-time, on-site position at our Hilmar, California office.
• Professional office environment with frequent customer and employee interaction.
• Daily responsibilities may require multitasking and adapting to changing priorities.

Our Company Values At Foster's Pumps, Inc., we believe that the way we treat our customers, coworkers, and community is just as important as the quality of our work.

We value employees who demonstrate:

Honesty & Integrity:

Doing the right thing and taking responsibility for their actions.

Respect & Humility:

Treating others with kindness, professionalism, and appreciation.

Teamwork:

Supporting one another and contributing to a positive work environment.

• Commitment to

Excellence:

Taking pride in accuracy, organization, and quality work.

Continuous Improvement:

Being willing to learn, grow, and improve.

Dependability:

Following through on commitments and maintaining accountability.

Community:

Positively representing Foster's Pumps, Inc. and the communities we serve. Why Join Foster's Pumps, Inc.? We offer an opportunity to become part of an established, family-owned company that values hard work, integrity, teamwork, and long-term relationships. We are looking for someone who wants more than just a job — someone who takes pride in their work, is eager to learn, and wants to contribute to the continued success of our company. How to Apply Interested candidates are encouraged to submit a current resume outlining their relevant office, administrative, and customer service experience. We are looking for a dependable team member who is organized, takes initiative, and is committed to providing excellent service every day.

Pay:

$17.40 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person