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Veterinary Receptionist North Hills Animal Hospital - 2.4 Laguna Hills, CA Job Details Full-time $20 - $21 an hour 6 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Retirement plan Qualifications Live chat Interpersonal skills Attention to detail Organizational skills Customer support Veterinary terminology Full Job Description Overview We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring a positive experience. The ideal candidate will have strong communication skills, patience, and the ability to handle inquiries efficiently. Your day-to-day responsibilities will involve assisting customers with their questions, resolving issues, and maintaining a high level of customer satisfaction. Duties Respond promptly and professionally to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services, including understanding basic veterinary terminology when applicable. Assist customers in troubleshooting issues and resolving complaints effectively. Maintain detailed records of customer interactions and transactions for future reference. Collaborate with team members to improve service quality and resolve complex issues. Follow up with customers to ensure their concerns are addressed and satisfaction is achieved. Stay informed about company policies, procedures, and updates relevant to customer support. Skills Excellent verbal and written communication skills with a friendly and empathetic approach. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations calmly and professionally. Basic knowledge of veterinary terminology is preferred or willingness to learn industry-specific language. Proficiency in using customer service software, CRM systems, or similar tools. Ability to work independently as well as part of a team in a fast-paced environment. Strong organizational skills with the capacity to manage multiple tasks efficiently. This position offers an engaging opportunity for individuals passionate about delivering outstanding customer service while gaining industry-specific knowledge in veterinary-related fields.

Pay:

$20.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Work Location:

In person