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Front Desk Coordinator (Part‐Time) Spectrum Health & Pain Clinic -

Rancho Cordova, CA About Spectrum Health & Pain Clinic:

Spectrum Health & Pain Clinic is a modern, holistic chiropractic and pain‐management center providing advanced, evidence‐based therapies to help patients achieve lasting relief and improved function. We are proud to be one of Sacramento's only clinics offering a full suite of cutting‐edge modalities including Class IV K‐Laser Therapy, EMTT, Focused Shockwave Therapy (ESWT), Cryotherapy, Hydrotherapy, Percussive Massage, Corrective Chiropractic Care, and Digital X‐Rays . We are seeking a reliable, friendly, detail‐oriented Front Desk Coordinator to support daily clinic operations and help maintain the smooth, welcoming environment our patients love. Position Overview The Front Desk Coordinator plays a central role in patient communication, scheduling, insurance verification, documentation management, and financial intake. You will be the first point of contact for patients—both in person and over the phone—and will help ensure they receive accurate information, timely assistance, and a positive experience throughout their care. This part‐time position is ideal for someone who enjoys helping people, is comfortable multitasking, and thrives in a structured healthcare setting.

Key Responsibilities Phone Operations:

Answer calls promptly, professionally, and with a warm, welcoming tone

Insurance Verification:

Confirm eligibility, chiropractic benefits, copays, deductibles, and coverage details

Patient Communication:

Call patients for scheduling, reminders, follow‐ups, and care plan coordination

Documentation Management:

Scan, upload, and organize patient records, intake forms, and clinical documentation

Authorization Tracking:

Monitor active authorizations, request new ones, and follow up with insurance carriers

Financial Intake:

Collect copays and payments, provide receipts, and ensure accurate posting

Front Desk Workflow:

Assist with patient check‐in, intake forms, and maintaining a clean, organized workspace

Service Support:

Explain clinic services, modalities, and care plans to patients

Customer Service:

Provide a friendly, professional, and patient‐focused experience at all times Clinic Services You Will Help Support Spectrum Health & Pain Clinic offers one of the most comprehensive therapy menus in the region: Corrective Chiropractic Care Focused on detecting and correcting spinal subluxations to reduce pain, muscle spasms, and nerve irritation. Class IV K‐Laser Therapy Enhances tissue healing, reduces inflammation, improves nerve function, and accelerates recovery. EMTT (Extracorporeal Magnetotransduction Therapy) High‐energy magnetic pulses used for degenerative joint disorders, chronic pain, sports injuries, and tissue regeneration. Focused Shockwave Therapy (ESWT) High‐energy acoustic waves used to treat targeted tissues, ideal for chronic pain, tendon issues, and musculoskeletal dysfunction. Local Cryotherapy (Metrum Cryo‐T Elephant) Extremely cold dry air/gas applied locally to reduce pain, inflammation, and promote tissue repair.

Hydrotherapy / Hydromassage

Flotation, heat, and massage to reduce inflammation, relax muscles, and improve circulation. Percussive Massage (Tapotement) Deep soft‐tissue manipulation to reduce soreness and increase range of motion. Digital X‐Rays (Biokinemetrics + Chirosight) State‐of‐the‐art imaging to diagnose the root cause of pain and guide corrective care. Additional Services Therapeutic exercise & rehab Electrical stimulation Ultrasound therapy Wellness & preventive care plans You will help patients understand these services and ensure smooth coordination of their care. Employee Benefits Free chiropractic treatments and access to clinic modalities Supportive, patient‐focused work environment Training provided for all front‐office systems and procedures Opportunities for growth within the clinic Schedule (Part‐Time) Shifts will be scheduled within the following clinic hours:

Monday, Wednesday, Thursday:

9-1 and 2-6

Tuesday:

Closed Friday:

9-2

Saturday:

10-1 Part‐time availability during these hours is required. Hours may increase over time. Qualifications Front desk, medical office, chiropractic, or customer service experience preferred Strong communication and phone etiquette Ability to verify insurance benefits (training provided if needed) Comfortable discussing services and helping patients schedule care Reliable, punctual, and able to work independently Friendly, professional, and patient‐focused demeanor Basic computer proficiency and ability to learn clinic software Compensation Competitive hourly pay based on experience Free staff treatments Training and growth opportunities

Pay:

$17.00 - $22.00 per hour Expected hours: No more than 30.0 per week Application Question(s): Describe a time you had to manage multiple tasks at once. What did you do first, and why? When a patient is frustrated or in pain, how do you adjust your communication style? Explain how you stay organized when handling documents, forms, or digital files. What does "professionalism at the front desk" mean to you in a healthcare setting? Describe a situation where you had to learn a new software or system quickly. How did you approach it? Our clinic uses advanced therapies (laser, shockwave, EMTT, cryotherapy). How would you explain a new treatment to a patient who seems unsure or nervous? Tell us about a time you caught an error (yours or someone else's). What did you do next? What motivates you to work in a patient‑focused environment rather than a typical customer service job? If the phone is ringing, a patient is checking in, and an insurance portal needs attention, how do you decide what to handle first? What do you believe is the hardest part of working at a medical front desk, and how do you handle it? Describe the type of work environment where you perform your best. What does being "detail‑oriented" mean to you? Give an example. Are you able to consistently work within our required clinic hours (Mon/Wed/Thu 9-1 & 2-6, Fri 9-2, Sat 10-1)? Yes No Yes, but with minor restrictions Are you comfortable explaining therapies like laser, shockwave, cryotherapy, or chiropractic care to patients after training? Yes, very comfortable Yes, somewhat comfortable Not comfortable I prefer not to discuss clinical services Our clinic offers cash plans and wellness packages. How would you explain the value of a care plan to a patient who is unsure about making a financial committment ? Also, What is your approach to discussing pricing or payment options in a way that feels supportive rather than "salesy"?

Work Location:

In person